Kevin Russell | Page 13
Service Advisor
Guntersville Chevrolet
11982 US-431 Suite A
Guntersville, AL 35976
Dealership Experience
3 yrs, 7 mos
Industry Experience
20 yrs, 3 mos
Languages Spoken
English
157 Reviews
Write a Review157 Reviews of Kevin Russell
January 12, 2024
They are so forgetful. I wish they could service my vichele with having to remind them to reset my car or put a sticker on for my oil change. I worry what they do when my c I wish they could service my vichele with having to remind them to reset my car or put a sticker on for my oil change. I worry what they do when my car is being serviced because they are so forgetful on small tjings. More
Other Employees Tagged: Kevin Russell
January 11, 2024
All employees were outgoing and pleasant. They were expecting me. Greeted me by name. Even allowed me a loaner vehicle while mine was in for service. They were expecting me. Greeted me by name. Even allowed me a loaner vehicle while mine was in for service. More
Other Employees Tagged: Kevin Russell
December 21, 2023
My last service visit went very well. The only thing I wasn't pleased with is that I booked my appointment online and received a text confirmation that the 10:00 AM appointment time slot The only thing I wasn't pleased with is that I booked my appointment online and received a text confirmation that the 10:00 AM appointment time slot was reserved for only to receive a call approximately 90 minutes before my appointment to tell me that my appointment time wasn't available and that I had to be moved to an afternoon appointment time. It seems that there is some problem with online appointment bookings that needs to be resolved because this isn't the first time I have experienced this issue when booking online. Other than that, everything went well. The staff was professional and courteous and the waiting room accommodations were comfortable. More
Other Employees Tagged: Aerial Cason
December 05, 2023
Dealership was very nice and very clean! All employees were very knowledgeable and very helpful! All employees were very knowledgeable and very helpful! More
Other Employees Tagged: Jonathan Ramirez , Carleigh Bowen, Chase Bowen, Ron Madore
November 17, 2023
Fantastic service, quick and very knowledgeable! Scheduling is easy over the phone and appointment was honored on time. Scheduling is easy over the phone and appointment was honored on time. More
Other Employees Tagged: Jonathan Ramirez , Carleigh Bowen
November 17, 2023
Best dealership in the area! I recommend them to everyone I know! They definitely changed my experience. I recommend them to everyone I know! They definitely changed my experience. More
Other Employees Tagged: Jonathan Ramirez, Aerial Cason , Carleigh Bowen, Chase Bowen, CJ Cowart, John Houston, Ron Madore
November 15, 2023
He is a gentleman thru and thru! He was trying to get my the best price that he could on my oil change! Everyone went out of their way to help me and make me comfortable! I didn' He was trying to get my the best price that he could on my oil change! Everyone went out of their way to help me and make me comfortable! I didn't really have to wait long at all! I had made an appointment 👍🏼👍🏼👏🏼 More
Other Employees Tagged: Jonathan Ramirez , I'm not sure about her name? But, she is a pretty girl and she helped me pay my bill! It was on my phone!

