Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News
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Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
314 Reviews
4.9

314 Reviews

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314 Reviews of Kevin Rafeek

April 27, 2025

Dealership Rating
Employee Rating

The service department is great. Timely service and excellent customer service. The service department personnel really take care of the customer. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

April 27, 2025

Dealership Rating
Employee Rating

This dealership is excellent. Timely service, excellent customer service. Dealership is clean. Cisco is great. More

by christophernorcross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

April 27, 2025

Dealership Rating
Employee Rating

Awesome I thought I had to buy a new headlight, but he asked the mechanic to look at it to see if he can fix it instead and he fixed it ?? More

by TAMBOO1960
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 27, 2025

TAMBOO1960 responded

Mechanic Ray is awesome

April 27, 2025

Dealership Rating
Employee Rating

Kevin was very prompt and on time. Communication was efficient and timely! Just overall amazing More

by akiagbbs
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 25, 2025

Dealership Rating
Employee Rating

The best service! ! Kevin always explains everything and is an asset to Acura!! Amazing service!! More

by CSSMDS
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 24, 2025

Dealership Rating
Employee Rating

Service department are really helpful and customer service friendly. They explain issues clearly and helpful More

by Tonyleisha
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 23, 2025

Dealership Rating
Employee Rating

It's always a pleasant time when I come in there everybody's friendly. He was very friendly very helpful and I was out with a clean car. More

by MAESTROREDHOME
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 21, 2025

Dealership Rating
Employee Rating

Took my car in for a/c repair in the charge me almost a grand with diagnostic in dye in system! Brought back todays later in now they say a hose is leaking they say they do it for another grand ! I will no More

by Yendor1966
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Cisco Lugo

Apr 22, 2025

Southern Acura Newport News responded

Please call me (Brett) at 948-201-4106 so I can better explain the charges on your last visit, and better understand your concern with the service.

April 19, 2025

Dealership Rating
Employee Rating

Always strive to satisfy and give great service. Kevin and Cisco are so friendly and helpful. The technician, 'D' is such a polite and helpful young man. The shop is very clean. More

by drcbl
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 19, 2025

Dealership Rating
Employee Rating

Always pleasant and concerned. I am always able to bring the vehicle in when I need it without any hesitation. Staff is always super quick and I love the fact that there are always More

by Erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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