Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News
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Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
288 Reviews
4.9

288 Reviews

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288 Reviews of Kevin Rafeek

April 06, 2025

Dealership Rating
Employee Rating

Upon my arrival I was immediately greeted and checked in. Cisco kept me updated throughout my service visit and made sure I was taken care of. More

by Ria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

April 04, 2025

Dealership Rating
Employee Rating

Great experience Thanks Seth and Amanda for your help. Looking forward to more great service. More

by adot818181
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daryl Hoe, Rabih Kassam

April 03, 2025

Dealership Rating
Employee Rating

Always enjoy the staff. They are friendly and knowledgeable. They review the information and work well with us More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Jessica

March 27, 2025

Dealership Rating
Employee Rating

Great service and explained everything needed for my car. Everything was done in a timely manner. More

by Candice
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 27, 2025

Dealership Rating
Employee Rating

Great service advisors. Very friendly and tries to go above and beyond. Really appreciate them. More

by ARIELATAYDE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

March 26, 2025

Dealership Rating
Employee Rating

I have visited this dealership since I purchased my 09. Probably 4. Times a year. Have always been welcome with a small. Was always made sure I was comfortable and there was refreshment .I was inform More

by jsgrl1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

March 26, 2025

Dealership Rating
Employee Rating

Excellent service Department and very client friendly. They also have fair Prices with excellent work ethic More

by npgail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 26, 2025

Dealership Rating
Employee Rating

Happy with customer service and mechanics they kept me well informed on my car always polite and understanding got my car back and runs great. I'd say they deserve a raise or a pizza party awesome job tha More

by Pearl jam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

March 25, 2025

Dealership Rating
Employee Rating

Had a recall issue. Kevin ensured all went smoothly - from contacting me to schedule repair, ordering the part & then ensuring the service to fix problem was completed i More

by hawkslj
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

March 22, 2025

Dealership Rating
Employee Rating

Quick, friendly, and effective service. They knocked out my first service and the recall on my car real quick. More

by brotz2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

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