Kevin Ormsbee

Bought a used vehicle, 2018 suburban. Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the fuse box. Took it to their service department, waiting five hour for the lady to tell me it was my fault because I shut the hood and broke the hood latch. Saying “air was getting into my engine causing the sensor to go off”. I said xx. They fixed that, guess what, wasn’t the issue. Wouldn’t start what so ever the following day. They towed it back to their service center and gave me a rental. In the end, they fixed the issue but the problems to get there were ridiculous. Jay the service manager was awesome to me. Overall, 110% would not recommend buying a vehicle here with what I went through and speaking to people waiting in the waiting area buying a vehicle from them. A typical dealership that once they have their money, they are done with you and don’t care. Jay was great though and they did fix my vehicle I just purchased. More

by AP Verified Customer Verified Customer

Report | Print

Kevin was incredible and was so helpful! The environment was overall very friendly and inviting to wait in during our service time and appointment! What a great experience!! The environment was overall very friendly and inviting to wait in during our service time and appointment! What a great experience!! More

by STRUTTMANNTRACY Verified Customer Verified Customer

Report | Print

1charged my girl friend 400 for oil change and told her I went over when on the sticker on windshield from last oil change says otherwise went over when on the sticker on windshield from last oil change says otherwise More

by royeis1925 Verified Customer Verified Customer

Report | Print

We had an absolutely phenomenal experience! Kaylyn Ruebling was not only incredibly trustworthy but also consistently went above and beyond, far exceeding all our expectations. Her professional Kaylyn Ruebling was not only incredibly trustworthy but also consistently went above and beyond, far exceeding all our expectations. Her professionalism, dedication, and attention to detail were simply outstanding. We couldn't have asked for a better experience. Thank you so much, Kaylyn!!! More

by melinda5 Verified Customer Verified Customer

Report | Print

The service department provided quick and quality service for my vehicle. The service department was the cleanest I have ever seen. for my vehicle. The service department was the cleanest I have ever seen. More

by tr6rules Verified Customer Verified Customer

Report | Print

Very friendly , great guy was there to help every step of the way . Will purchase Clement again forsure ! Thank You Kevin !!! the way . Will purchase Clement again forsure ! Thank You Kevin !!! More

by ldtd2008 Verified Customer Verified Customer

Report | Print

Service after the sale is lacking with this dealership. We bought a used Honda Pilot from Clement and they promised this big 100+ point inspection to identify anything that needed replaced. They did replac We bought a used Honda Pilot from Clement and they promised this big 100+ point inspection to identify anything that needed replaced. They did replace the brakes, along with fix what they called a "bad oil leak from front valve cover". Fast forward to just shy of two months after purchase and the alternator is shot. I researched and noticed with the Pilot that a front valve cover leak can sometimes spill onto the alternator and damage it. When my mechanic pulled the alternator to replace it, sure enough, it was completely soaked with oil. He was completely shocked at the amount of oil and that it was missed. I contacted the dealership and they asked me to send them pictures of the alternator. I sent over the drenched alternator and they proceed to tell me there's nothing they could do and that is a used vehicle. It is a used vehicle that you supposedly inspected. Not sure how this can be missed. Very poor customer service. Tristan Colley did a nice job during the sale process. Kevin Ormsbee, I believe, at least tried to make the situation right by presenting pictures of my oil baked alternator to management. Management above him denied it. So, I'm not sure who in management to give the one star rating to. At least that's the story I was given. With this dealership, you never know. We're not talking about salt of the earth people here, after all. My wife wanted the Pilot for its size. I have a long commute and I typically buy Hyundai Elantras for their gas mileage. I buy a new car quite often and Clement will not get any future business from me, over a $300 alternator. Not smart business. Had they made this right, I would have gone to them first for my next car purchase. Buyer beware and steer clear of this place. I promise, you will regret it. More

Report | Print

Kevin is super helpful and makes sure you get everything you need, the store is beautiful and everyone as how you are, and if you need help finding anything. you need, the store is beautiful and everyone as how you are, and if you need help finding anything. More

by Bryce1125 Verified Customer Verified Customer

Report | Print

Excellent place to purchase a car and to get service. My family was impressed with everything. My family was impressed with everything. More

by hefy83 Verified Customer Verified Customer

Report | Print

Very good service and the employees were very helpful and kind. Staff was knowledgeable about my car. kind. Staff was knowledgeable about my car. More

by ac_kessler Verified Customer Verified Customer

Report | Print