Kevin Muniz

Covina Volkswagen responded

Jonathan, we take your concerns seriously and are reviewing your case to understand what went wrong. A member of our team will be reaching out to you shortly to resolve these issues. If there’s any additional information you’d like to provide, please don’t hesitate to contact us directly. Your satisfaction is important to us, and we are committed to making this right. Thank you for bringing this to our attention.

Covina Volkswagen responded

We're grateful for your positive feedback about Covina Volkswagen. It's wonderful to hear our friendly team and top-notch parts and service made an impression. If there's anything more we can do to enhance your experience, please feel free to share. We look forward to your next visit!

Covina Volkswagen responded

Thank you for sharing your recent experience with us. We're glad to hear your car is running smoothly. We'd appreciate the opportunity to discuss the services we provided in more detail. Please message us your contact details so we can connect. Your satisfaction matters to us.

Covina Volkswagen responded

We appreciate your feedback, Cecilia. It's good to hear Kevin was helpful, but we regret to know about your experience with Anoush. We welcome any further comments you have so we can provide a better service experience at Covina Volkswagen.

Covina Volkswagen responded

At Covina Volkswagen, we are committed to delivering exceptional customer service to everyone who visits us, and we regret to hear that your recent experience fell short of expectations. We would truly appreciate the opportunity to understand what happened during your visit. Please feel free to share your contact information with us or give us a call at your convenience. We would be happy to discuss your concerns and work toward resolving them. Thank you for bringing this to our attention and we hope to restore your confidence in us.

Covina Volkswagen responded

¡Gracias por tu valoración, Rafael! Nos emociona saber que disfrutaste de tu experiencia con nosotros. Nuestro equipo se esfuerza por brindar el mejor servicio al cliente posible, y nos complace haberlo logrado contigo. No dudes en visitarnos para cualquiera de tus necesidades automovilísticas futuras. ¡Nos encantaría verte de nuevo!

Covina Volkswagen responded

Jimmy, we are very disappointed to see your review of us here at Covina Volkswagen. It's very concerning to learn about your situation. We’d like to address your concerns and work toward a resolution. Please reach out to our Service Manager Manny, so we can review your situation and assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you. Manny Montanez: mmontanez@covinavw.com

Covina Volkswagen responded

Hello Albert, thank you for sharing your review. At Covina Volkswagen, we pride ourselves on delivering exceptional service. Your feedback has been shared with our team to ensure any concerns are addressed promptly. If there’s anything specific you’d like to discuss further or a way we can make this right, please don’t hesitate to reach out. We value your business and look forward to the opportunity to exceed your expectations in the future.

Covina Volkswagen responded

Hello, we appreciate your recent review of us here at Covina Volkswagen. We're glad your overall experience here was a positive one. Thanks for stopping by, we look forward to working with you again in the future!

Covina Volkswagen responded

Hello Jesus, thank you for this 5-star review of Covina Volkswagen! We're delighted to hear that you had a positive experience with our team. Providing professional and friendly service is our priority, and we're thrilled to know you're happy! Thanks for choosing Covina VW, we wish you all the best!