Thoughtful and gracious customer service.
I appreciate the respectful and honest dealing of these technicians, especially Kevin.
I appreciate the respectful and honest dealing of these technicians, especially Kevin.
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by anniebhier
Verified Customer
Verified Customer
Oct 07, 2022 -
Lou Fusz Kia responded
Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!
Took 2x as long to get a part in, but that was out of
their control. Service and communication was great.
their control. Service and communication was great.
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by anniebhier
Verified Customer
Verified Customer
Sep 15, 2022 -
Lou Fusz Kia responded
Thank you for taking the time to leave us a review. We look forward to seeing you in our store again.
Very customer friendly and thorough.
Technician explained what damages were and estimate was reviewed completely.
Technician explained what damages were and estimate was reviewed completely.
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by CJBOZEMAN
Verified Customer
Verified Customer
Aug 19, 2022 -
Lou Fusz Kia responded
Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!
Lou Fusz has been a blessing to work with.
Kevin in the body shop along with Bruse at the location off Page in St. Louis. I would highly recommend them to anyone.
Kevin in the body shop along with Bruse at the location off Page in St. Louis. I would highly recommend them to anyone.
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by MARYANV
Verified Customer
Verified Customer
Aug 01, 2022 -
Lou Fusz Kia responded
We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!
The service technician easily identified the issue with
my vehicle, and had my car repaired quickly.
my vehicle, and had my car repaired quickly.
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by javamollette
Verified Customer
Verified Customer
Jun 22, 2022 -
Lou Fusz Kia responded
We are happy to hear about your experience in our store. Thank you for your kind words. We look forward to seeing you again!
Body shop left repairs undone and refused to return my
calls about it, I paid another place to finish the repairs. Had my car for MONTHS with one excuse after another, Cost me over $500 in rental fees.
calls about it, I paid another place to finish the repairs. Had my car for MONTHS with one excuse after another, Cost me over $500 in rental fees.
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by santashelpers
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda Otten
May 06, 2022 -
Lou Fusz Kia responded
Thank you for taking the time to being this to our attention. We will be passing your message along to management, and we hope to see you again.
Fantastic service department, body shop, and parts
department. All eager to help me. Thank you
department. All eager to help me. Thank you
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by tnjnoble
Verified Customer
Verified Customer
Apr 08, 2022 -
Lou Fusz Kia responded
Thank you for your kind words! We are happy to have you in our store and we look forward to seeing you again!
Kevin was the best! he took care of me and made me feel
like he cared!
like he cared!
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by miatortia2
Verified Customer
Verified Customer
Oct 13, 2021 -
Lou Fusz Kia responded
We appreciate your kind wrods! Thank you, and we hope to see you again!
Service was estimated for 14 days, it took 40. Told 3
times, 3 weeks in a row that the car was going to paint. Picked up car at 7:30 am and my passenger side window was half way down, it had rained the n
times, 3 weeks in a row that the car was going to paint. Picked up car at 7:30 am and my passenger side window was half way down, it had rained the night before and inside of car was wet.
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by DawnB
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda Otten
Sep 21, 2021 -
Lou Fusz Kia responded
Dawn, we are sorry to hear about this, and your message will be passed along to management. Thank you for bringing this to our attention!
I always receive the best service and experience .
Customer service is very amazing there. I love the environment in the dealership, its the best too!!
Customer service is very amazing there. I love the environment in the dealership, its the best too!!
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by jajohnson2389
Verified Customer
Verified Customer
Aug 30, 2021 -
Lou Fusz Kia responded
We value you as our customer, and we look forward to working with you again in the future!