Kevin McGarvey

Do not use their service department avoid it like the plague! They can’t communicate when service taker is out and apparently if the up front service taker is out on medical leave no one steps in to tak plague! They can’t communicate when service taker is out and apparently if the up front service taker is out on medical leave no one steps in to take care of her cars that she has scheduled for service! They just sit there til she gets back! My car was there 4 days short of a month! Went there in person and was told it would be done the next day it wasn’t!Finally after a xxxxxx off phone call the car got done. Steer clear of the service dept. More

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I had a scheduled appointment for my 2016 Chevy Traverse to see why it intermittently starts. I dropped off at 7:30 am mind you with a scheduled preplanned appointment. Get a call around 9:00 am at work sa to see why it intermittently starts. I dropped off at 7:30 am mind you with a scheduled preplanned appointment. Get a call around 9:00 am at work saying that they started it 3 times and it started fine. If they do a diagnostic it would cost $400 dollars I said okay find. Then the service tech says well you would have to reschedule that appointment or we will need you to leave your car for a couple of days. the point of scheduling an appointment is to get it checked out. Very poor service, who in their right mind has a schedule to leave a car for days to sit to get it diagnosed. Very poor customer service. More

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Jack was nice. He was professional and gave good details. Also, he returned my texts. He was professional and gave good details. Also, he returned my texts. More

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I always had pleasant experiences with people at Don Brown from the help desk to the mechanics and shuttle service and give me confidence with my car driving. Brown from the help desk to the mechanics and shuttle service and give me confidence with my car driving. More

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Took 2011 Malibu in because check engine light was on. Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the Was told after a $230.. diagnostic test it needed a water pump and a timing chain, almost $4000. worth of work to pass inspection and turn off the check engine light. Went somewhere else and they changed the thermostat, a sensor and a tie rod end at a 1/4 of the price. The check engine light went out the error codes were gone and it passed inspection and running fine for over a month. Stay away from this service department . Overpriced and lack troubleshooting skills beyond a diagnostic tool. O Reilly auto parts will plug into for free. Sorry I wasted my time and money. Sincerely Robert Koehler and Amanda Krouper More

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Very easy professional process. Got me in and out. Also got a rental car at no charge. Got me in and out. Also got a rental car at no charge. More

by yashicabryant2 Verified Customer Verified Customer

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Nice and friendly service department. Very helpful, and seemly honest with what work needs to be done. Very helpful, and seemly honest with what work needs to be done. More

by timmartha1964 Verified Customer Verified Customer

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The service was excellent, enjoyed the people an experience. The wait was a little to long experience. The wait was a little to long More

by crysROBIN1 Verified Customer Verified Customer

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Great customer service. Was able to get an appointment the same week. Keep it up. Was able to get an appointment the same week. Keep it up. More

by robertia1925 Verified Customer Verified Customer

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At first we had a "shady" saleslady But is she no longer there. We have good communications with them since. longer there. We have good communications with them since. More

by kerry.moses911 Verified Customer Verified Customer

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