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Kevin McFadden
Kevin McFadden at Jones Ford Shallotte
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Kevin McFadden

Service Advisor

Jones Ford Shallotte

2410 Ocean Highway West
Shallotte, NC 28470

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4.8
54 Reviews
4.8

54 Reviews

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54 Reviews of Kevin McFadden

January 20, 2025

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Employee Rating

Jones Ford has the best service department! Very quick service and quick appointment time! Christina is the best to work with! More

by gpmarshburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Huey, Jason Marshburn, Gene Paul Marshburn, Chris Nealy , Christina Long, Joey D. Smith

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Jan 22, 2025

Jones Ford Shallotte responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 20, 2025

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Employee Rating

They were very easy to deal with and were quick to get appointment to get my vehicle in to be serviced and they are very nice More

by susie20111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Huey, Jason Marshburn, Gene Paul Marshburn, Chris Nealy , Christina Long

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Jan 22, 2025

Jones Ford Shallotte responded

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2025

Dealership Rating
Employee Rating

Dealership is always professional and knowledgeable about products and services. Work is performed on schedule. More

by carneyjamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2025

Jones Ford Shallotte responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

January 14, 2025

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Employee Rating

ALWAYS GREAT SERVICE! !! HIGHLY RECOMMENDED!! They were very professional and performed great quality work to my vehicle. Very trust worthy!! More

by rbgore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long, Joey D. Smith

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Jan 16, 2025

Jones Ford Shallotte responded

Hi, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!

January 07, 2025

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Employee Rating

I needed to make sure my car was good and safe, so I called Jones Ford. They got me in immediately and made sure everything was good. their service is friendly and professional. More

by info@johndaly.tv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long

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Jan 08, 2025

Jones Ford Shallotte responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

December 29, 2024

Dealership Rating
Employee Rating

Quick efficient services put me in on time. Answered my questions and we’re very courteous More

by candelas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long

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Dec 30, 2024

Jones Ford Shallotte responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

December 28, 2024

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Employee Rating

Complete, professional, and always on top of things. I'm always satisfied with all aspects of the dealership. More

by califchief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long

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Jan 02, 2025

Jones Ford Shallotte responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

December 28, 2024

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Employee Rating

Usually they are good but this time I had an issue with the repair that was caused by their tech. Was there at 8:15 till 11:15 for service then had to go back at 12:30 and was there till 5:00 to repair the More

by KEITHBRAY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2025

Jones Ford Shallotte responded

Hello Keith, We are genuinely sorry to hear about your recent experience at Jones Ford and the inconvenience it caused you, especially on your day off. We strive to provide high-quality service consistently, and it’s disheartening to learn that we fell short of our standards this time. We apologize for the issue with the initial repair and the extended time it took to resolve the problem. We value your time and understand the frustration this must have caused. Please know that we take feedback like yours seriously and are taking steps to ensure such situations do not occur in the future. Your satisfaction is important to us, and we would like to make amends for this experience. Please reach out to us at 910-754-4341 so we can address your concerns directly and work towards a satisfactory resolution. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Brandon Browning Business Development Manager

December 21, 2024

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Employee Rating

Kevin was great to schedule my appointment and take care of my service in a timely fashion. More

by james@plantsdirectmb.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long

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Dec 23, 2024

Jones Ford Shallotte responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

December 20, 2024

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Employee Rating

This was the first time I have used Jones Ford for service. Kevin was very efficient from scheduling the appointment through the call that my vehicle was ready. I will have Jones Ford service my car w More

by mbscitor
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Long

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Dec 23, 2024

Jones Ford Shallotte responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

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