Kevin McFadden
Kevin McFadden at Jones Ford Shallotte

Kevin McFadden

Service Advisor

Jones Ford Shallotte

2410 Ocean Highway West
Shallotte, NC 28470

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4.9
81 Reviews
4.9

81 Reviews

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81 Reviews of Kevin McFadden

June 04, 2025

Dealership Rating
Employee Rating

Working with Kevin is always a pleasure. He always follows up and keeps you informed. More

by rsulliv5375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 28, 2025

Dealership Rating
Employee Rating

Great service. Great customer service. All around great customer support and service. Would highly recommend Jones Ford More

by hjamesflooring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 26, 2025

Dealership Rating
Employee Rating

I bought my vehicle at Jones Ford just over 3 years ago. Although I have not brought the vehicle back there for general maintenance (oil changes, tires, etc), each time I did bring the vehicle there I was t More

by theojkett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2025

Jones Ford Shallotte responded

Hi, we appreciate your feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 23, 2025

Dealership Rating
Employee Rating

Still not offering pick up and drop off service. Appnt time are more of an estimate than a scheduled time. More

by jkshome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christina Long

May 25, 2025

Jones Ford Shallotte responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (910) 754-4341.

May 19, 2025

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Employee Rating

Received polite,and courteous service. . was given an estimate time service would take.. was completed well before est time.. the work came under the estimated price giving also... More

by eosborne52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long

May 25, 2025

Jones Ford Shallotte responded

Hello, thank you so much for your positive comments about Jones Ford! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 16, 2025

Dealership Rating
Employee Rating

They had everything except for the intake cabin filter , pick up & delivery was fast and on time More

by BANSHE1999
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long

May 28, 2025

Jones Ford Shallotte responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 16, 2025

Dealership Rating
Employee Rating

Scheduled service work and the truck was in within minutes of arrival and out in quickly. Staff was polite and effecient, even as busy as it was that day (constant phone calls with customers who coul More

by setlifrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Jones Ford Shallotte responded

Hi, thank you for leaving such a great review and high star rating. Safe travels!

May 13, 2025

Dealership Rating
Employee Rating

The service department is always thorough with mileage service (oil change and tire rotation. They follow up on any problem presented prior to service . We feel confident in bringing our car to JonescFord More

by kfo207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Nealy , Christina Long

May 14, 2025

Jones Ford Shallotte responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!

May 10, 2025

Dealership Rating
Employee Rating

Like it says on their TV commercials they are easy to deal with great experiences More

by rbarr93365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Jones Ford Shallotte responded

Hi, we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 26, 2025

Dealership Rating
Employee Rating

A great experience from the time the vehicle was ordered to when it was picke up. Great place to do business More

by wallen9916
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 28, 2025

Jones Ford Shallotte responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

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