Kevin Malone

My tire was going flat and I made it to the dealership with about 22 pounds of air remaining. A new tire was placed on my vehicle and I was in and out in about 50 minutes. with about 22 pounds of air remaining. A new tire was placed on my vehicle and I was in and out in about 50 minutes. More

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Excellent service. Vehicle was fixed right the first time. Will highly recommend to others. Great customer service Vehicle was fixed right the first time. Will highly recommend to others. Great customer service More

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I brought my SL400 to MB of Encino yesterday. As I pulled up in the driveway, another customer was screaming at the MB employees about their horrible service & was calling them thieves. I have As I pulled up in the driveway, another customer was screaming at the MB employees about their horrible service & was calling them thieves. I have been servicing my Mercedes vehicles at Mercedes dealerships for over 20 years now. I moved to L.A. last year & started bringing my car to MB of Encino. I know that it is more expensive to service my car at the dealership, but I’ve been willing to pay the higher cost because of the higher end experience. The higher end experience no longer exists at MB Encino. I reserved a Loaner Car & when I arrived for my service, there was NO loaner car for me. They said I can wait. I had some time, so I said I would have some coffee. NO COFFEE! When my service was completed, they brought my my washed car. I looked at the wheels & couldn’t believe they didn’t wipe the dirt off all my wheels. They sent my car back & brought it back 15 minutes later. The guy asked me if it’s ok now. I looked at the dirt still on my dirty wheels & asked him what he thought about bringing me a clean car with dirty wheels? He shook his head like a guy that knows that MB Encino does not take pride in their workmanship. I just left, because I’m ready to find a new mechanic! One other comment. I spoke to the GM about my experience while I was waiting for my service to be completed.. He smiled & listened to me, but didn’t really seem to care. He made up some story about not having coffee due to 25 lawsuits against his dealership, because clients claim to have gotten Covid from drinking their coffee. More

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This dealership and service department go above and beyond in the quality of work that they do! I am a TV Executive and have very little time on my hands with all the projects I work on. I am truly g beyond in the quality of work that they do! I am a TV Executive and have very little time on my hands with all the projects I work on. I am truly grateful that this dealership works so hard to continue to make me the happy customer I am!!! Kevin Malone is the BEST service advisor I have ever worked with, and I will only do business with him! I also enjoy working Leslie for my loaner vehicles and seeing Nikki’s smiling face at the front desk! Keep up the good work team! I have referred lots of my fellow colleagues and family members to this place, and they feel the same way I do! More

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