Kevin Krattiger

So far after 23 yrs of service I’ve only had one issue. Not too bad Not too bad More

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I talked with Service and parts and body shop, and they were all very informative and courteous. were all very informative and courteous. More

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Bill Utter Ford is a great dealership family friendly service and parts departments are excellent never had any issues with them been doing business with them for about 20 years service and parts departments are excellent never had any issues with them been doing business with them for about 20 years More

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Great service experience! My truck was fixed correctly the first time and within the time estimate provided. The issue was not simple to diagnose as I had taken it to other My truck was fixed correctly the first time and within the time estimate provided. The issue was not simple to diagnose as I had taken it to other shops for repair without success and The Bill Utter Service Department found the root issue, acquired the part and installed it within the time estimate provided. The Service Advisor was on top of it and advised me of the progress throughout the process. Great job!! More

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My experience with the parts department and Colten in the service department could not have been any better! Thank you! service department could not have been any better! Thank you! More

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Everyone was helpful and polite. So opposite the experience I've had at Stanley Ford in Pilot Point. Thank you for being courteous and going out of your way to work with me because o So opposite the experience I've had at Stanley Ford in Pilot Point. Thank you for being courteous and going out of your way to work with me because of my situation. Keith in Parts and Greg in sevice were extremely helpful. More

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Danny Morris in Service did another superb job and has for years. Quick Lane Supervisor Ryan is another standout. I always know I'm in good hands. Bill Utter Parts and Service have been instrumental in ke for years. Quick Lane Supervisor Ryan is another standout. I always know I'm in good hands. Bill Utter Parts and Service have been instrumental in keeping my 1988 Ford F-150 Pickup, my 1991 Ford Explorer and my 1999 Lincoln Town Car in great shape for many years. More

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Very helpful folks all around. I ordered just what I wanted and am very happy with my new truck wanted and am very happy with my new truck More

by dennis.robinson Verified Customer Verified Customer

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Incredible people. I showed up with a bad transmission the day after Thanksgiving a short time before closing. I was down from Nebraska and lucky enough to have trouble at their off ramp from I35. They the day after Thanksgiving a short time before closing. I was down from Nebraska and lucky enough to have trouble at their off ramp from I35. They were able to get me in immediately since I was from out of town. They thought it was an oil pan but couldn't fix it until Monday. They set me up with a loaner car at Enterprise and I continued my trip to Houston. They found out Monday it was a bad transmission and worked to jump through all the hoops the extended warranty required. They got approval late Wednesday and were lucky enough to have a transmission available Thursday afternoon. The mechanic worked extra fast to get the transmission installed on Friday and told me I could pick it up Saturday morning. I picked it up and headed out of town. I got 40 miles out of town and the transmission started to have shifting issues so I turned around and went back to Bill Utter. It was mid afternoon but they got it right in and the mechanic tried a few things and ended up staying two hours after closing to help me out. He was unable to get it fixed so I got a hotel for the weekend and brought it back Monday morning. The same mechanic went right to work on it while I waited. They had a round table amongst the transmission guys and one of the other mechanics suggested a simple fix. They tried it and problem solved. The problem was very unusual and caused at the factory. After the fix they had me on my way quickly and I got home with no more issues. Thanks to Karina for getting me in quick from the start and following through to make the process fast and pointless. Thanks to the mechanic for staying late and working hard to get me going. I also wanted to thank the parts guy who was by himself the day I needed a tow hitch sleeve to fit my loaner truck. He took the time to walk outside with various sleeves that fit the truck to make sure I got the right one. He was in the middle of his working lunch and had mechanics waiting for parts but he took the time to help and was extremely pleasant about it all. Thank you to all who helped out. More

by redinghomes Verified Customer Verified Customer

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Horrible wait time after an appointment made. Job not completely done. This was my worst experience for an oil change in 35 years. I expect better than what I got. Your service is usually great. Not t completely done. This was my worst experience for an oil change in 35 years. I expect better than what I got. Your service is usually great. Not this time, will have to think long and hard before I return. Sad, you advisors need to do a better job of communicating and scheduling. More

by averagejoe7300 Verified Customer Verified Customer

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