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Kevin Kartchner
Kevin Kartchner at Autonation Subaru Carlsbad
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Kevin Kartchner

Express Service Advisor

Autonation Subaru Carlsbad

5500 Paseo Del Norte
Carlsbad, CA 92008

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5.0
12 Reviews
5.0

12 Reviews

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12 Reviews of Kevin Kartchner

May 31, 2023

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Employee Rating

The folks at Bob Baker made my day with quick and efficient service. Express service was much appreciated. You guys rock! More

by GARDENGODDESS365
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Filip Wisniewski

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Jun 02, 2023

Autonation Subaru Carlsbad responded

We're glad you enjoyed the quick and efficient express service at Bob Baker Subaru! Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you again soon!

May 29, 2023

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Kevin checked me in for my appointment as my original service advisor was dealing with another customer. He instructed me where to move my vehicle while he notified the advisor of my arrival. Kevin then More

by Mskasmith
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Filip Wisniewski

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May 31, 2023

Autonation Subaru Carlsbad responded

We are happy to hear about your experience at Bob Baker Subaru! Kevin sets a great example of a courteous and professional employee with his excellent customer service. It means the world to us that you felt valued as a customer. We appreciate your support and look forward to seeing you for your next appointment. Thank you!

May 31, 2023

Mskasmith responded

I appreciate your response. I do want to add that one of the reasons I like Bob Baker Subaru is that I have had only positive interactions with ALL the employees I have met there—from the initial contact in the outside lot to taking the vehicle in for service. Every single person has reflected a sincere commitment to your company and the Subaru brand!

May 11, 2023

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Employee Rating

Easy, quick and straightforward I like that I can easily check in and all of my information is stored and ready to go. More

by KIMWGARCIA760@GMAIL.COM
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kartchner

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May 15, 2023

Autonation Subaru Carlsbad responded

Thank you for the positive feedback! We appreciate you trusting the Bob Baker Subaru team with your service needs and look forward to seeing you next time!

May 09, 2023

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Employee Rating

5 Everything was smooth and done right. I'm done. I was kept informed of work progress. Car was done when promised. More

by GKR2
Recommend Dealer
Yes

Other Employees Tagged: Kevin Kartchner

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May 11, 2023

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your vehicle! We appreciate you taking the time to share your experience and hope we can be of service to you again in the future!

April 23, 2023

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Friendly staff, easy scheduling & RE-scheduling. Asked about buying paint to touch up scratch and someone put paint on scratch. (Didn’t cover completely but appreciated effort). More

by SHARON-SIEGFRIED
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2023

Autonation Subaru Carlsbad responded

Thanks for the review, Sharon. We hope our Bob Baker Subaru team can be of service to you again in the future!

April 14, 2023

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courtesy friendly and prompt with excellent service. Definitely will recommend Bob baker to family and friends More

by KELLIejenkin
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Workmanship
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Recommend Dealer
Yes
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Apr 17, 2023

Autonation Subaru Carlsbad responded

Thank you for the kind feedback about your recent visit here at Bob Baker Subaru! We appreciate you recommending us to your friends & family and hope you won't hesitate to reach out if we can be of service again in the future!

April 11, 2023

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Easy to setup appointment, and great assistance. They were clear on what had to be done. More

by JOSESANCHEZ01
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Recommend Dealer
Yes
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Apr 13, 2023

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We hope our Bob Baker Subaru team can be of service to you again in the future!

April 05, 2023

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Great customer experience - able to wait at the lounge at a considerable amount of time! More

by PMT1007
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Parker Rutherfurd

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Apr 06, 2023

Autonation Subaru Carlsbad responded

We appreciate your kind words and hope we can see you again for a five-star experience! Please don't hesitate to reach out if you have any concerns to share with our team. Thank you! - Bob Baker Subaru

March 20, 2023

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Employee Rating

Friendly staff. Professional attitude. Easy to schedule. Easy to get in and out. Job well done. More

by KLAUSMOM1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Mar 22, 2023

Autonation Subaru Carlsbad responded

Thank you for the positive feedback! Our Bob Baker Subaru team looks forward to serving you again in the future!

March 17, 2023

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Great service! Didn’t have an appointment and still took me in and had me in and out in about 2 hours. Will definitely come back. More

by HENRY_GONZALES
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Service Time
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Recommend Dealer
Yes
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Mar 20, 2023

Autonation Subaru Carlsbad responded

Thanks for sharing your experience, Henry! It was a pleasure having you visit us here at Bob Baker Subaru and we look forward to seeing you again next time. Take care!

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