Kevin Hendrix

I had a crack in my windshield and she said it would. Be a delay because of backorder. I call back six months later and the windshield is still not in. Furthermore they had no record of my visit where Be a delay because of backorder. I call back six months later and the windshield is still not in. Furthermore they had no record of my visit where she took pictures of everything etc. ii learn that the service manager is no longer there. Not necessarily the dealers fault but they hired the bad employee More

by jmcwherter16 Verified Customer Verified Customer

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Great service in a timely manner. Workers are very knowledgeable and extremely helpful. Wouldn't take my vehicle anywhere else Workers are very knowledgeable and extremely helpful. Wouldn't take my vehicle anywhere else More

by harvy8452 Verified Customer Verified Customer

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Kevin was a pleasure to work with. I hope I don’t have to see him for a while though! LOL!!! I hope I don’t have to see him for a while though! LOL!!! More

by sandiecook Verified Customer Verified Customer

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My passenger seat was not mounted and carpet wasn't tucked after headliner replacement. The bolts to the seat are stripped. There is black spots around visor and plastic trim is also scratched and chip tucked after headliner replacement. The bolts to the seat are stripped. There is black spots around visor and plastic trim is also scratched and chipped. Not very upset but I'm not happy either. More

by Unjustified Verified Customer Verified Customer

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The service department is exceptional. The wait time was above average and my problem was solved. Kevin was very professional and helpful. The wait time was above average and my problem was solved. Kevin was very professional and helpful. More

by apeoples2 Verified Customer Verified Customer

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Besides it too to long I was happy with the service I was only there for oil change l learn more car got wash I was happy with it it was wash since I brought it thank you only there for oil change l learn more car got wash I was happy with it it was wash since I brought it thank you More

by Robbie63jones Verified Customer Verified Customer

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The representative was kind. However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch releas However, my issue is that I had to pay $200 so the serviceman could figure out that my base model 2019 pilot does not have an emergency hatch release. This seems like information the sales rep or the service mechanic should have been able to answer up front rather than having me wait for 3 hours to find out, apparently, this is a common issue on the base models and you would think an experienced service provider for Hondas would know this off the top of his head. They could have looked up my VIN to verify tgat it was in fact a base model. I just feel like they just wanted to get a sale out of me rather than provide good customer service so I’d return in the future for automotive needs. More

by CJB Verified Customer Verified Customer

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I had a fabulous experience! I plan to continue using the service department for all of my service work. I plan to continue using the service department for all of my service work. More

by MSKCDOSS Verified Customer Verified Customer

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Your people are nice. Your wait area is fantastic. Two hours for a oil change and tire rotation is too long need to cut that in half Your wait area is fantastic. Two hours for a oil change and tire rotation is too long need to cut that in half More

by Mcrafe Verified Customer Verified Customer

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Very pleased with service visit. This was my second visit to your service department. Thank you! This was my second visit to your service department. Thank you! More

by clbcathy Verified Customer Verified Customer

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