Kevin Harris

Norm Reeves Honda Superstore Cerritos responded

Hi, Chuck. We're really sorry to hear about the wait. It's always our goal to deliver your vehicle back to you promptly, and we apologize that we missed the mark this time. If you need anything else or want to discuss this issue further, please don't hesitate to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

Norm Reeves Honda Superstore Cerritos responded

‘Fantastic customer service’ is music to our ears! We love keeping things sparkling clean and welcoming for your next pick‑up. Can’t wait to help you find your dream ride—see you back here soon!

Norm Reeves Honda Superstore Cerritos responded

Hello, Ron. We're so glad that we could help you find the perfect Honda Accord and deliver service with a smile while doing it. It's amazing that our team has earned your loyalty through friendly service, and when you're ready for your next upgrade, come see us again!

Norm Reeves Honda Superstore Cerritos responded

Jonathan, this doesn't sound like the type of experience we strive for. We take customer satisfaction very seriously and want to ensure our customers are supported throughout every step. If you'd like to discuss this further, please reach out to me. We'd welcome the chance to make things right for you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

Norm Reeves Honda Superstore Cerritos responded

Wonderful, Sandra! We’re delighted to hear you’re pleased with our representatives and the work of our mechanics. Our Maintenance Minder program is just one of the ways we help our customers keep their vehicles in top shape by reminding them when it’s time for their next service. We appreciate your feedback and are here for you whenever you need us!

Norm Reeves Honda Superstore Cerritos responded

We appreciate your persistence and are glad that our team remained attentive, even with multiple visits regarding the tire pressure issue. It’s our goal to resolve concerns promptly, and we’re happy the problem was eventually sorted out. Thank you for your patience and for choosing us for your service needs.

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration regarding your battery issues, Diana. We will use your feedback to address issues like these with our service team. Then, you can enjoy a five-star experience if you choose to return. If you'd like to discuss this in further detail, we welcome your feedback. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

Norm Reeves Honda Superstore Cerritos responded

Such a nice review to read! We're delighted that you were satisfied with all the elements that make for a great Honda service visit. Thanks so much, and please let us know when you need another appointment!

Norm Reeves Honda Superstore Cerritos responded

Your feedback on your service visit for your Honda is valuable to us. It will help us to make improvements such as speeding up the time it takes to get your car examined and adding car washes to our services. If you have any other concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We’re glad Kevin and Jose provided a good deal and polite service. Your feedback about explaining features is valuable, and we’ll make note of that so we can improve in the future. Reviews like yours inspire us to do our best. Let us know if we can assist further.