Kevin Green

My experience at this location haven't been pleasant. I wouldn't put this on all employees just because I've experience a couple of bad apples. Here is a breakdown: Brandon the finical guy, is wanting me I wouldn't put this on all employees just because I've experience a couple of bad apples. Here is a breakdown: Brandon the finical guy, is wanting me to resign a contract, after giving him my concerns and why I feel uncomfortable, he starts screaming at me saying it's my fault. I immediately walk out. He calls down the used car director, as we are speaking about the situation, Brandon starts screaming again, his peers had to push him back just because im speaking the truth to the " director of used cars" then the director says" can we be adults" i took offense due to me being professional the entire time. The director gives the contract to " Kevin" and says "i want with this guy" and walked off. Just because I didn't sign the contract after I voiced my concerns. Look at cameras if need be. 11-23-24 5pm-6pm. Very unprofessional and unsafe. I can honestly say Kevin is the only person I feel who's been genuine and understanding the whole time. No one else wants to listen, they're just wanting me to sign. More

by SHUNN.GENTRY Verified Customer Verified Customer

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Long wait time. Was told 3 days after buying vehicle that i would need to pay $5200 for a torque converter replacement. I was not happy with that and asked to spea Was told 3 days after buying vehicle that i would need to pay $5200 for a torque converter replacement. I was not happy with that and asked to speak to the service manager. They were able to get the dealer in Sherman that owned it before my purchase to cover the cost as well as gave me a loaner vehicle same model. The repair took more than two weeks. I can say it works great now and all is good! More

by RJ143XK Verified Customer Verified Customer

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Made an appointment with a salesman to test drive a specific vehicle. Arrived promptly at 9 am from 6 hours away. Appointment was confirmed several times. Salesman had entirely wrong vehicle "ready" f specific vehicle. Arrived promptly at 9 am from 6 hours away. Appointment was confirmed several times. Salesman had entirely wrong vehicle "ready" for us. We were told that their "sister" dealership had come and retrieved the vehicle we wanted that morning for a customer to test drive. He said he would text me when he found out something. Haven't heard a word since. Got an the standard followup email from a "sales manager" claiming he wanted to ensure we had an exemplary experience, I replied with what happened. Silence. Someone else, an "internet manager" reached out to my husband who responded with what happened as well. Silence. Shameful. We went to a competitor and purchased what we wanted. I have never been treated like this before. Shameful. Never got an apology from anyone. More

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They said that there's nothing wrong with my truck but the check engine was on. Had Higher mechanic to plug in his laptop and found what was the problem. And a several other old codes. the check engine was on. Had Higher mechanic to plug in his laptop and found what was the problem. And a several other old codes. More

by JESSE_VSQZ71 Verified Customer Verified Customer

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The majority of the staff greet you and are very friendly. In my experience, they are efficient and their process and are courteous in meeting the customers needs. friendly. In my experience, they are efficient and their process and are courteous in meeting the customers needs. More

by KCrump Verified Customer Verified Customer

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I purchased a certified used car and the day after delivery the ac quit blowing. The service team is very polite and they are trying but not able to determine what the problem Is. It is making me que delivery the ac quit blowing. The service team is very polite and they are trying but not able to determine what the problem Is. It is making me question my decision and I may be looking into what my options are for this car. I would appreciate a call back. More

by NOBLETTCHRISTY Verified Customer Verified Customer

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I had Kevin and Mike as my salesmen and they were very polite, funny, and patient when they didn’t have to be! They worked with me and had compassion after I found out my truck had been totaled before! De polite, funny, and patient when they didn’t have to be! They worked with me and had compassion after I found out my truck had been totaled before! Definitely recommend! More

by Aerial Verified Customer Verified Customer

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Outstanding service department! I have had my car serviced there for over a decade. Ty King, Lucas and Mr Kennedy are great people. I have had my car serviced there for over a decade. Ty King, Lucas and Mr Kennedy are great people. More

by TCEASER0 Verified Customer Verified Customer

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Great and friendly service by Michael and service completed on time with even a car wash completed on time with even a car wash More

by mgramlich22aa Verified Customer Verified Customer

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Service was really great thanks for everything the serviceman was great will bring my vehicle back for repairs when needed enjoyed the whole experience serviceman was great will bring my vehicle back for repairs when needed enjoyed the whole experience More

by LESAVAGE76 Verified Customer Verified Customer

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