Kevin Frazier

We’ve bought several new vehicles from Ed Martin Chrysler Dodge Jeep Ram, and work with Kris each time. Super easy to work with goes above and beyond every time. I would recommend the dealership and Chris Dodge Jeep Ram, and work with Kris each time. Super easy to work with goes above and beyond every time. I would recommend the dealership and Chris every time. And an additional FYI, we use their service department as well and they’re always great to work with. More

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I purchased my truck here and I use this dealership for all the service that I have completed on my truck. all the service that I have completed on my truck. More

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Kevin does an excellent job at treating his customers with the utmost respect. He does a great job in providing the highest level of maintenance and we will most definitely continue to return to him and with the utmost respect. He does a great job in providing the highest level of maintenance and we will most definitely continue to return to him and this dealership for our needs. More

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Well, I got my tires put on in January and they bent my rocker arms on both sides where the lift goes and so much that it hits the bottom of door! I call, he sets up time to take pics of damage, and DOES N rocker arms on both sides where the lift goes and so much that it hits the bottom of door! I call, he sets up time to take pics of damage, and DOES NOT EVEN COME OUT TO MEET ME NOR TALK TO ME! Then he finally calls me back to tell me THEY DID NOT DO THE DAMAGE TO MY CAR AND ARGUES WITH ME AND SAID HE’LL STAND BEHIND DODGE OATH, AND STILL SAYING DODGE DID NOT DO THIS STILL ARGUING! A guy I work with was in car when he said all this to me! Well that’s funny as it wasn’t like that before you did the tires in January as I have pics to prove that as well! This Kevin Frazier that’s the manager is the worst person to talk to and deal with in service!! I understand as a manager you are busy as I’ve been one, but you DO NOT ARGUE AND TELL THE CUSTOMER THEY DID NOT DO THE DAMAGE! HE IS A TERRIBLE MANAGER!! I WILL SAY THAT EVERY TIME I GO IN THERE, ROB IS YOUR BEST SERVICE ADVISOR YOU’VE GOT, VERY POLITE and great with customers! Also Garcia ( last name) was very nice too today as he’s the one that helped me (as MANAGER still never came out to tell me I’m sorry for the inconvenience) and gave me the rental! I work at a prison and the inmates talk better to me than the manager! Very sad! More

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good work thanks foe all you guys do to help us stay on the road. the road. More

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I’m very happy with my purchase. Jackson helped me fulfill a dream. He went above and beyond to help me get financed. Thank you fulfill a dream. He went above and beyond to help me get financed. Thank you More

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Service Department is TERRIBLE!!!!! Long story short but this week I took my Grand Cherokee in for the THIRD time for the same issue. The last time is cost me $1,000 and they didn't fix the problem. They this week I took my Grand Cherokee in for the THIRD time for the same issue. The last time is cost me $1,000 and they didn't fix the problem. They are merely guessing. I can get on Google and read all sorts of forums that would help explain the issue but instead I thought I was taking it to "Certified" mechanics. I expect this from a Jiffy Lube but not a dealership where I am paying upwards of $100/hr for labor. Just pitiful. And to beat that, I had to call the Service Advisor three times to inquire...he NEVER reached out to me. Are you kidding? Service Manager is just as bad. He stated he didn't think they fixed the issue and wanted to keep it. What have they been doing the three days they had it?!?! Mechanics don't drive vehicle after they "fix" them, they can't diagnose, etc. AND, after getting it back from an oil change the dipstick was broken off.....they say they didn't do it. Engine cover not properly put back on. The problems were endless. We will take to a dealer than can actually work and fix cars. What an absolute miserable experience. If your car needs work this is NOT the place. More

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This Dealership is the best around! They go above and This Dealership is the best around! They go above and beyond to take care of the Customer. Kevin is awesome! As stated, and truth, “The only n This Dealership is the best around! They go above and beyond to take care of the Customer. Kevin is awesome! As stated, and truth, “The only name you need to know”! More

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Dismissive General Manager Advice from JCC, work out with EM. Talked to Brain once , he doesn’t return calls & MIA for 3 hrs. rest of time. Returned home. Advice from JCC, work out with EM. Talked to Brain once , he doesn’t return calls & MIA for 3 hrs. rest of time. Returned home. More

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Nearly cheated by the service department I took our van in last year for an ac issue. They told me it wasn't covered by my warranty and needed a new HVAC system for 1k. It was near the end of I took our van in last year for an ac issue. They told me it wasn't covered by my warranty and needed a new HVAC system for 1k. It was near the end of the summer so we waited. We called this year to verify it couldn't be an obscure recall we found for a "blend actuator". They said, "No, it was definitely the HVAC". I ordered the part and had a friend's shop change it anyway because it was a simple change. That was all that was wrong. We spent a lot of time driving a vehicle with no AC because they quite possibly were trying to get me to pay 1k instead of a cheap fix. They were kind enough to reimburse me for the money I paid the other shop to fix it which I truly did appreciate. However, this made me question if I should always get 2nd opinions before I have them repair a vehicle. More

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