Kevin Frazier
Service Manager
Ed Martin Chrysler Dodge Jeep Ram
5500 S. Scatterfield Rd.
Anderson, IN 46013
Dealership Experience
10 yrs, 5 mos
Industry Experience
26 yrs, 11 mos
Languages Spoken
English
11 Reviews
Write a Review11 Reviews of Kevin Frazier
December 18, 2024
Corey is the best Sells guy to ever do it! He will find the perfect car for you! #CoreyGotTheKeys #Edmartin He will find the perfect car for you! #CoreyGotTheKeys #Edmartin More
Other Employees Tagged: Brian Burke, Dan Apking, Brady Riddle, Corey Pritt
May 01, 2024
We’ve bought several new vehicles from Ed Martin Chrysler Dodge Jeep Ram, and work with Kris each time. Super easy to work with goes above and beyond every time. I would recommend the dealership and Chris Dodge Jeep Ram, and work with Kris each time. Super easy to work with goes above and beyond every time. I would recommend the dealership and Chris every time. And an additional FYI, we use their service department as well and they’re always great to work with. More
Other Employees Tagged: Kris Groninger, Rob Wellons, Scott Diehl
March 21, 2024
I purchased my truck here and I use this dealership for all the service that I have completed on my truck. all the service that I have completed on my truck. More
Other Employees Tagged: Rob Wellons, Errol Garcia
January 30, 2024
Kevin does an excellent job at treating his customers with the utmost respect. He does a great job in providing the highest level of maintenance and we will most definitely continue to return to him and with the utmost respect. He does a great job in providing the highest level of maintenance and we will most definitely continue to return to him and this dealership for our needs. More
April 15, 2022
Well, I got my tires put on in January and they bent my rocker arms on both sides where the lift goes and so much that it hits the bottom of door! I call, he sets up time to take pics of damage, and DOES N rocker arms on both sides where the lift goes and so much that it hits the bottom of door! I call, he sets up time to take pics of damage, and DOES NOT EVEN COME OUT TO MEET ME NOR TALK TO ME! Then he finally calls me back to tell me THEY DID NOT DO THE DAMAGE TO MY CAR AND ARGUES WITH ME AND SAID HE’LL STAND BEHIND DODGE OATH, AND STILL SAYING DODGE DID NOT DO THIS STILL ARGUING! A guy I work with was in car when he said all this to me! Well that’s funny as it wasn’t like that before you did the tires in January as I have pics to prove that as well! This Kevin Frazier that’s the manager is the worst person to talk to and deal with in service!! I understand as a manager you are busy as I’ve been one, but you DO NOT ARGUE AND TELL THE CUSTOMER THEY DID NOT DO THE DAMAGE! HE IS A TERRIBLE MANAGER!! I WILL SAY THAT EVERY TIME I GO IN THERE, ROB IS YOUR BEST SERVICE ADVISOR YOU’VE GOT, VERY POLITE and great with customers! Also Garcia ( last name) was very nice too today as he’s the one that helped me (as MANAGER still never came out to tell me I’m sorry for the inconvenience) and gave me the rental! I work at a prison and the inmates talk better to me than the manager! Very sad! More
Other Employees Tagged: ROB IS A GREAT SERVICE ADVISOR! The guy who helped me today, his last name was Garcia and he was very nice and friendly as well! THAT IS GREAT CUSTOMER SERVICE
August 19, 2020
Service Department is TERRIBLE!!!!! Long story short but this week I took my Grand Cherokee in for the THIRD time for the same issue. The last time is cost me $1,000 and they didn't fix the problem. They this week I took my Grand Cherokee in for the THIRD time for the same issue. The last time is cost me $1,000 and they didn't fix the problem. They are merely guessing. I can get on Google and read all sorts of forums that would help explain the issue but instead I thought I was taking it to "Certified" mechanics. I expect this from a Jiffy Lube but not a dealership where I am paying upwards of $100/hr for labor. Just pitiful. And to beat that, I had to call the Service Advisor three times to inquire...he NEVER reached out to me. Are you kidding? Service Manager is just as bad. He stated he didn't think they fixed the issue and wanted to keep it. What have they been doing the three days they had it?!?! Mechanics don't drive vehicle after they "fix" them, they can't diagnose, etc. AND, after getting it back from an oil change the dipstick was broken off.....they say they didn't do it. Engine cover not properly put back on. The problems were endless. We will take to a dealer than can actually work and fix cars. What an absolute miserable experience. If your car needs work this is NOT the place. More
Other Employees Tagged: Rob, Service Advisor
February 01, 2020
This Dealership is the best around! They go above and This Dealership is the best around! They go above and beyond to take care of the Customer. Kevin is awesome! As stated, and truth, “The only n This Dealership is the best around! They go above and beyond to take care of the Customer. Kevin is awesome! As stated, and truth, “The only name you need to know”! More
Other Employees Tagged: Chris Hamrick, Randy White, Lori (Receptionist)
August 29, 2018
Dismissive General Manager Advice from JCC, work out with EM. Talked to Brain once , he doesn’t return calls & MIA for 3 hrs. rest of time. Returned home. Advice from JCC, work out with EM. Talked to Brain once , he doesn’t return calls & MIA for 3 hrs. rest of time. Returned home. More
Other Employees Tagged: Brian Burke , Randy White, Not sure, saleman & F&I