Always friendly, helpful, professional staff.
They take great care of my car and keep it running smoothly.
They take great care of my car and keep it running smoothly.
More
by Crystal
Verified Customer
Verified Customer
Service Price Transparency
Jul 04, 2025 -
Klamath Falls Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Toyota trucks have changed over the last 10 years, I went
from extremely satisfied, to regretting purchasing this vehicle, I spent thousands of dollars on faulty sensor systems this is turning into a huge is
from extremely satisfied, to regretting purchasing this vehicle, I spent thousands of dollars on faulty sensor systems this is turning into a huge issue the service department is not helping they're just capitalizing on a poor product
More
by STEPHEN_ROOKER
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
Klamath Falls Toyota responded
We're sorry to hear about your experience, Stephen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Quick and easy process!
The guy who helped us out was friendly, and got us in and out fast. Also let us know about recommended maintenance but wasn't pushy about getting it
The guy who helped us out was friendly, and got us in and out fast. Also let us know about recommended maintenance but wasn't pushy about getting it done
More
by None25
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2025 -
Klamath Falls Toyota responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
They were professional and quick to help you.
I have not had any problems with lithia toyota.
I have not had any problems with lithia toyota.
More
by Dan
Verified Customer
Verified Customer
Service Price Transparency
Jun 20, 2025 -
Klamath Falls Toyota responded
Dan, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
I used the Service Department.
They were fastidious and diligent. My car operates better than it has in years.
They were fastidious and diligent. My car operates better than it has in years.
More
by Ndm
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
Klamath Falls Toyota responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Did great job for me.
, would. Go back. As long .they fixed it like this time
, would. Go back. As long .they fixed it like this time
More
by lee_dbart
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2025 -
Klamath Falls Toyota responded
Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Service is great and everyone is pleasant.
They are helpful in explaining what was done during the visit and answering questions
They are helpful in explaining what was done during the visit and answering questions
More
by EHEARD2564
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2025 -
Klamath Falls Toyota responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Got me right in service my vehicle and got me right out
within an hour
within an hour
More
by treemoz
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2025 -
Klamath Falls Toyota responded
Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Service reps make it sound like you need their service
but the mechanics don’t fix anything. I was told my air conditioning unit was an enclosed system but after evacuating and filling they did not find a
but the mechanics don’t fix anything. I was told my air conditioning unit was an enclosed system but after evacuating and filling they did not find a leak. So if system is enclosed where did my Freon go? Why didn’t they fix the leak? I could have added more Freon without a$350 bill.
At my oil change I told them my 12 volt charging units for a cell phone didn’t work, the mechanic that did the oil change said they looked fine and didn’t even check the fuses which the guy at the service desk changed for me. Earlier when I was asking about an appointment for an oil change Francisco said I could have a 30% discount and a week later the service desk didn’t honor it.
Very disappointed in this dealership
More
by Torotwister55
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2025 -
Klamath Falls Toyota responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
We have purchased two cars from Klamath Falls Toyota and
each time the process was very fast and enjoyable. We live several hours away, but still make the trip.
each time the process was very fast and enjoyable. We live several hours away, but still make the trip.
More
by LILTEX
Verified Customer
Verified Customer
May 21, 2025 -
Klamath Falls Toyota responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Juan Maldonado
General Manager
juanmaldonado@lithia.com