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Kevin Bicknell
Kevin Bicknell at Klamath Falls Toyota

Kevin Bicknell

Service Advisor

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.7
151 Reviews
4.7

151 Reviews

Write a Review

Industry Experience

13 yrs, 1 mo

151 Reviews of Kevin Bicknell

October 23, 2025

Dealership Rating
Employee Rating

Fast and great service good customer service recommended others to go there thank you for service More

by Darlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing, Juan Maldonado

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Oct 23, 2025

Klamath Falls Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 22, 2025

Dealership Rating
Employee Rating

Always helpful, warm and kind willing to hear you out and address your needs thank you! More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Oct 22, 2025

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 17, 2025

Dealership Rating
Employee Rating

Thank you for your good service, fast and friendly. The service staff are knowledgale and helpful. More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Oct 17, 2025

Klamath Falls Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 14, 2025

Dealership Rating
Employee Rating

I had to wait over 3 1/2 hours to have my oil change. I felt ignored. You should offer appointments for oil changes. More

by Derrar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 18, 2025

Klamath Falls Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 14, 2025

Dealership Rating
Employee Rating

Excellent, prompt, friendly service! I would highly recommend this service center! I am planning to return on my next visit to the area! More

by flora.hunah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Lana Lee, Albert McLing , Francisco

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Oct 14, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 11, 2025

Dealership Rating
Employee Rating

Excellent service. Didn't have appointment but worked us in. Couldn't fix our problem but didn't charge us. Not use to this kind of service, but nice to see service More

by Vic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2025

Klamath Falls Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 07, 2025

Dealership Rating
Employee Rating

Very friendly staff 💯 really recommend they help me with what I need it to get done on my car More

by monicar2748monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Oct 07, 2025

Klamath Falls Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 05, 2025

Dealership Rating
Employee Rating

Facility is clean and organized with personnel who appear to be the same over years of visits More

by Bayard
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Oct 05, 2025

Klamath Falls Toyota responded

Thank you for your very kind review. Matt, Kevin, Albert, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 03, 2025

Dealership Rating
Employee Rating

Very fast service walked in and was out the door in a hour. Very clean and great people More

by laceyjmoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

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Oct 03, 2025

Klamath Falls Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

October 01, 2025

Dealership Rating
Employee Rating

My oil changes are fast. The tech is thorough and explains everything that is pertinent for my cars More

by Lightbulb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Report | Print
Oct 02, 2025

Klamath Falls Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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