Kevin Bearce

Very professional and had great communication! Kept me updated at every turn and went above and beyond! Kept me updated at every turn and went above and beyond! More

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Sales and staff were very pleasant to work with. I turned down the truck after the first go around of information exchanges. Kevin, our salesman however, did not relent and convinced us to make the I turned down the truck after the first go around of information exchanges. Kevin, our salesman however, did not relent and convinced us to make the five hundred plus mile trip to purchase it. Kevin managed most everything, even offering lodging suggestions, dining options, local events, etc., along with all the transaction tasks, assisting wherever he could. The truck is mostly all I was looking for, only missing many of the creature comforts of the truck I traded away, many of which I miss dearly. For whatever reason, purchase excitement, salesmanship, trip planning, I do not know, whatever the cause, I failed to complete my normal research. The only loss in this transaction was in the Options Package, had I finished my due diligence I would have discovered the purchased truck had a 510a Option Package, much less than the 520a Package my previous truck had and this transaction would not have gone forward – my bad (slight buyer’s remorse). As for the back of the house (finance), we did not have the same positive experience. Once we got to the office (took what seemed like forever) everything went well at first. Side note, their signing station is quite impressive (more salesmanship I’m sure) a desk size iPad of sorts. Anyway, everything was going well until we hit the warranties portion of deal. When I declined their offers of extended/additional warranties, the finance manager’s demeanor turned visibly reproachful and almost nasty, the atmosphere in the room became tense. He was not offering anything better than I had already lined up, sorry. There were other post purchase irritations involving the finance department, but I am not inclined to “pile on” at this time. Simply put, it could have gone much, much better in my opinion p.s. This review is a couple of months past the event on purpose. To do a review too soon after the event, your comments will almost always be unrealistically positive with later viewpoints being much different as the issues begin to appear, so I delay. More

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Shelby and her team went beyond our expectations and the car we received sight unseen was perfect, just as shelby said! Thank you! car we received sight unseen was perfect, just as shelby said! Thank you! More

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