Kerri Lane

This is a TRUE (not just advertising) Home Town dealership!! Living up to the family tradition for people in Whatcom County From Chambers to Dehil to the vandersomethings! Not because of some fancy dealership!! Living up to the family tradition for people in Whatcom County From Chambers to Dehil to the vandersomethings! Not because of some fancy ad.. If you have a problem with this location it's probably because you need to work on your communication skills. In the months that we ended up working with the awesome crew at Bellingham Ford. We had some problems, understand a great company is not measured by it's success, but how it handles the problems that come through that success🤔. It's a vehicle, lots of details, lots of cars and paperwork. Oh and I'm not the only person in the world. But they sure made me feel like it. I don't like hanging out at a dealership the whole back and worth this car that deal this price. Shawn knew this jack respected it. I'm busy, they are busy. We sent what we wanted vehicle wise and our budget. Got the deal we needed and wanted. Got rid of the junk vehicles we got stuck with from other dealerships/CARLOT and ended up in a beautiful ford. Then it happened 10 days later the vehicle dies. Yep, they showed up within an hour, sent out a head tech, then a tow truck. Discovered the problem was really no one's fault BUT what did Bellingham Ford, Shawn, Julian, David, Jack and the crew at Bellingham Ford do, they handled it. So we could work and handle life. Smile on their faces and happy to help us. That's the definition of customer retention and care. I didn't expect it we thought fun newer car. Stop in and do what we did find the people in dealership that work with you, if one doesn't work ask for other. We are all on different paths but remember we all are battling something respect eachother. We are spending money that we feed our families with and they're working to feed their families. All it took with this dealership was simple communication (I learned some to). We dealt with a couple other "car lots" and ended up with a 500$ payment sitting in our yard and nothing we could do about$$$. So appreciate the local big guys and take care of them.. They take care of us more then you know. They just proved it to me and my family when we needed it. 50 years Whatcom.. I was never a Deihl Ford customer now a loyal Bellingham Ford Family Member! 👏 Bravo Bellingham Ford!! Life Time Whatcom County Resident! More

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Have worked with this dealership for 15 years. Alway prompt feedback and service. The people who work here are both friendly and helpful. . Alway prompt feedback and service. The people who work here are both friendly and helpful. . More

by todasm Verified Customer Verified Customer

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"NO, you listen to me! " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealersh " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealerships. Bellingham Ford did not have what I wanted. Where I purchased the Maverick, I was told that when I get the license plates to go to my local dealer and get a mounting bracket for the front plate. I went to Bellingham Ford parts and asked for a plate bracket. I was told that it was $71. I thought it would be free. I was told to go talk with Shawn. Shawn wanted to know why they should give me $71 of free mechandise? Why I didn't buy the vehicle from them? Go back to my dealer and ask them for a free plate bracket. Shawn went and got Julian. When I tried to explain to Julian that I thought that the dealerships worked together helping each other out, Shawn didn't hear me. He said, "Would you walk down the street and ask a stranger for $71?" "Why did I expect a free plate bracket?" I told him that I had 300 miles on the truck and was expected to bring it in for service over the course of my ownership. Again he stopped me with, "You listen to me." "Go home tognight and look at yourself in the mirror and ask..." I tuned him out. When done, I thought out loud, "This is a PR nightmare! The Diehl Ford dealership has been part of the Bellingham community since the early 1900's and this new dearlership is destroying its legacy!" Rather than he saying, "We want your business. Let's see if we can work something out." But for a $71 plastic plate bracket, [The same bracket costs around $35 on the internet] Bellingham Ford lost a potential long-term customer. I got disrespted and yelled at. I told Julian that I would gladly drive down to Skagit to Dwayne Lane Ford rather than come back to Bellingham Ford. More

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Kerri Lane, Jeremy Moya and Anthony Plowman in it continually give my shop great service which includes their efficient delivery system. They are always available to pick their brains on parts resour continually give my shop great service which includes their efficient delivery system. They are always available to pick their brains on parts resources and interchanges. We appreciate them! More

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Kerri is always extremely helpful and knowledgeable when I call in looking for parts. Whether it's straight forward or a complex situation, she finds what I need quickly and is very kind on the phone. I call in looking for parts. Whether it's straight forward or a complex situation, she finds what I need quickly and is very kind on the phone. More

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The whole parts department rocks! Jeremy has a great crew of people and they always take care of their customers. Jeremy has a great crew of people and they always take care of their customers. More

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