Kerri Lane

Have worked with this dealership for 15 years. Alway prompt feedback and service. The people who work here are both friendly and helpful. . Alway prompt feedback and service. The people who work here are both friendly and helpful. . More

by todasm Verified Customer Verified Customer

Report | Print

"NO, you listen to me! " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealersh " Julian was in my face. I live in Bellingham I just bought a new Ford Maverick and when looking for the truck, I searched three different dealerships. Bellingham Ford did not have what I wanted. Where I purchased the Maverick, I was told that when I get the license plates to go to my local dealer and get a mounting bracket for the front plate. I went to Bellingham Ford parts and asked for a plate bracket. I was told that it was $71. I thought it would be free. I was told to go talk with Shawn. Shawn wanted to know why they should give me $71 of free mechandise? Why I didn't buy the vehicle from them? Go back to my dealer and ask them for a free plate bracket. Shawn went and got Julian. When I tried to explain to Julian that I thought that the dealerships worked together helping each other out, Shawn didn't hear me. He said, "Would you walk down the street and ask a stranger for $71?" "Why did I expect a free plate bracket?" I told him that I had 300 miles on the truck and was expected to bring it in for service over the course of my ownership. Again he stopped me with, "You listen to me." "Go home tognight and look at yourself in the mirror and ask..." I tuned him out. When done, I thought out loud, "This is a PR nightmare! The Diehl Ford dealership has been part of the Bellingham community since the early 1900's and this new dearlership is destroying its legacy!" Rather than he saying, "We want your business. Let's see if we can work something out." But for a $71 plastic plate bracket, [The same bracket costs around $35 on the internet] Bellingham Ford lost a potential long-term customer. I got disrespted and yelled at. I told Julian that I would gladly drive down to Skagit to Dwayne Lane Ford rather than come back to Bellingham Ford. More

Report | Print

Kerri Lane, Jeremy Moya and Anthony Plowman in it continually give my shop great service which includes their efficient delivery system. They are always available to pick their brains on parts resour continually give my shop great service which includes their efficient delivery system. They are always available to pick their brains on parts resources and interchanges. We appreciate them! More

Report | Print

Kerri is always extremely helpful and knowledgeable when I call in looking for parts. Whether it's straight forward or a complex situation, she finds what I need quickly and is very kind on the phone. I call in looking for parts. Whether it's straight forward or a complex situation, she finds what I need quickly and is very kind on the phone. More

Report | Print

The whole parts department rocks! Jeremy has a great crew of people and they always take care of their customers. Jeremy has a great crew of people and they always take care of their customers. More

Report | Print