Kenny Wingfield | Page 2

My experience was great. The purchase was painless compared to my experience with others. The processing fee was high compared to the price of used vehicle. I did have to spe The purchase was painless compared to my experience with others. The processing fee was high compared to the price of used vehicle. I did have to spend some money on repairs two days after the purchase. But, overall not the it was great. More

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Mr. Nichols and my Finance Guy was a pleasure to work with..very engaged. My sales person was OK. with..very engaged. My sales person was OK. More

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Prompt and courteous service provided in a way that is genuine and consistent through out the process. Just refreshing! genuine and consistent through out the process. Just refreshing! More

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Wayne and Kenny worked to get me the right SUV. They are friendly, courteous and have the customer in mind. They are friendly, courteous and have the customer in mind. More

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Provides excellent service with it customers. The seasonal staff is always professional and courteous to me and my family members who purchased 3 New Ford Explorers in the last two years. I also The seasonal staff is always professional and courteous to me and my family members who purchased 3 New Ford Explorers in the last two years. I also recommended Crossroad Ford to family, friends and coworkers who are interested in purchasing a car, truck, or suv. I recently purchased a new Ford Bronco and I can truly say I am enjoying this new vehicle thanks to Will, Kenny, Malaca, and Mike. They have always made my purchase a smooth transaction. We great people as those make the purchasing of a new vehicle worth while. Thanks to this great team. More

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I originally ordered my Bronco back in 2020 when they were first released. Kenny was extremely professional. The order kept getting delayed and delayed. Kenny kept me updated throughout the entire proces were first released. Kenny was extremely professional. The order kept getting delayed and delayed. Kenny kept me updated throughout the entire process. Fast forward until a month ago when my Bronco finally arrived. Kenny and his team made the entire process stress-free. One of the most professional and supportive dealerships I have ever experienced. More

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GREAT all around experience at Crossroads! !! Susan, Steve V and Kenny were all AMAZING to work with!!!! !! Susan, Steve V and Kenny were all AMAZING to work with!!!! More

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My husband and I chose to go to Crossroads Ford as we were attracted by the tv commercial. I had looked at another dealership close to us but we decided to drive to Crossroads. We looked at 3 different were attracted by the tv commercial. I had looked at another dealership close to us but we decided to drive to Crossroads. We looked at 3 different vehicles on our first visit. Kenny Wingfield, our sales rep and Jeff Davis, VP/Asst. Mgr were professional and very friendly. Later,we received a call from "Happy Harry Turner" and it made us feel that they valued customer relationships. We waited 3 weeks to return and never felt any pressure at any time. We attended the Auto Show in March and decided on a Fusion. We returned to Crossroads to look and test drive the Fusion SE Ecoboost with the 1.6 turbo engine. We decided on the color, Ruby Red with Dune interior and the 2.0 turbo engine and it was not in inventory. It would have to come from another Ford location. In the meantime, I visited another Ford dealership and they could not beat the price we were offered at Crossroads Ford. Kenny and Jeff made us feel "special" and they wanted to do everything to satisfy us. No doubt, they definitely value customer relationship. I feel that I am not ony a customer but a friend. We owned 3 Ford vehicles from 65-79 and have owned six Generl Motors cars over the last 32 years. We love the design, the power and the comfort of our Fusion and look forward to driving it for a number of years. We highly recommed Crossroads Ford and the Ford Fusion. Just drive one with the 2.0 turbo engine and you will be amazed. More

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I bought a truck from here and everything about the experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote sta experience was horrendous. I bought it with 2 caveats. 1: they fix the driver's side rear view mirror (it was rattling), 2: it came with a remote start, after market, but the previous owner showed them how to work it and the sales guy forgot so he was going to call him and get a walk through, so it would work. We agreed, and I purchased the vehicle and was going to go home and pick the vehicle up the following day, once the work was done to it. Mind you, it's a 3 hour round trip from my home to the dealership and they knew this. The next evening I called to make sure it was ready, they said it was, I came back out and nothing had been done to it except the sales guy pulled down a portion of the trim to try and get the remote starter working and left it that way, with wires hanging out and the trim pulled back. He told me the mirror had to be ordered and he hadn't gotten in touch with the previous owner, or tried actually, about the remote start, but he assured me he would, and if he couldn't, when I came back out to get the mirror installed he would have a new remote start installed at the same time. I drove off in my new (to me) truck and my wife followed me as we headed home. When I got in the car the tire pressure warning light was on and I planned on getting air at a gas station closer to home. About 15 minutes into the trip the alignment started to go and the steering wheel pulled hard right. 5 minutes later, the Check Engine light came on. 10 minutes after that I get pulled over for having a brake light out (this was JUST inspected btw). 20 minutes after that my wife, who was following behind me, calls and tells me "something flew off your car" - I pulled over and realized the rain guards in the rear had blown off and the two up front were dangling. And after that the parking brake light came on while I was driving, which usually means the brakes are incredibly worn down. When I left, 1 light was on. When I got home an hour or so later, the parking brake light was on, which caused the trac control and abs lights to come on, the check engine light was on, the maint reqd light was on and tire pressure warning light was on. So basically, ALL of the warning lights were on. Needless to say I was beyond the normal angry and the next day I get a call from the sales guy who tells me his sales manager is unwilling to replace the remote starter and mirror (although I bought the car on that premise) - BUT - he would replace one or the other, and, he looked and thought it would be easy to tighten up the screws under the mirror and would've done it himself had he had a screwdriver handy. So I called the lead sales guy, who was my initial contact and who received part of the commission, he told me he wasn't there, he couldn't help. Easily the least professional and classless business I've ever dealt with and the epitome of why the car sales business has such a terrible reputation, which I was actually told by their credit manager, "We know this business has a less than glamorous reputation, and as a Christian backed organization we do everything we can to change that perception by treating our customers right, so you don't have to worry about that". Oh, and 3 days after I had it, the rear license plate fell off because they used screws that were too short to hold the license plate and their self promoting license plate cover. The screws fit just fine with that gone. Takes some of the stench off of the car with that gone too. More

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This dealership was very friendly and worked with me to get the car I wanted at a good price. I was moving to Virginia from Germany and despite the time zone difference and sporadic communication at best get the car I wanted at a good price. I was moving to Virginia from Germany and despite the time zone difference and sporadic communication at best (lost internet etc. while I was moving) they worked with me to get the vehicle I wanted to the dealership and even stored it for me for over a month until I could make it into the store. They also worked with me overseas to help get the paperwork prepped so once I arrived in country I was able to pick up my vehicle within 24 hours of arrival. Tim and Kenny were both very helpful in getting everything done and I would recommend working with them to anyone thinking of buying a car from this dealership, they made a already hard move much more enjoyable, and took the fear factor of buying a car you haven't seen in person away by sending me multiple pictures and quickly answering all of my questions. I could not have asked for a better experience. More

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