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Kenny Merritt
Refer Me
143 Reviews
I have worked in the automotive business since 1998. I grew up in Odessa Tx and attended the University of North Texas. Here at Steve Landers I want to provide customers with a no-pressure buying experience. My goal is to help find a vehicle that suits their needs perfectly. Outside of work I love to spend time with my wife and children. We made the move here to NWA to be closer to my wife’s family. Snow skiing, CrossFit, camping, fishing, and biking are my favorite things to do. If I can be of assistance to you please do not hesitate to reach out to me!
Read moreDealership Experience
6 yrs, 10 mos
Industry Experience
26 yrs, 1 mo
Languages Spoken
English
143 Reviews
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143 Reviews of Kenny Merritt
Verified Customer
August 11, 2023
I purchased this vehicles for full asking price thinking they would have done a full inspection on the vehicle. I purchased a 3 year warranty and gap insurance, of which I was told very clearly that any ele they would have done a full inspection on the vehicle. I purchased a 3 year warranty and gap insurance, of which I was told very clearly that any electrical issues would be covered. What they failed to mention was that id have a 500 dollar deductible for any electrical issues. As I left the parking lot within minutes my sensors that detect cars to the left and right of my vehicle popped up on the dashboard as disabled. I called Toyota to schedule an appointment to find the issue with my brand new car. We scheduled an appointment a week out and, to my surprise, the sensors that showed to be disabled suddenly started working again. I was then told an appointment to check the issue was not necessary. Fast forward a year and a half later and the same issue appears. After speaking with them I was blamed for the issue. They do not check the electrical system unless there is an immediate sign that there is an issue. That is not a full inspection. The sales rep was rude and said I should have had it fixed within the 30 days of purchase in order to have it checked for free. This is after I payed full price and was flat out lied to about the warranty and gap insurance covering any electrical issues. These people are deceptive and are just looking to make money. I will continue to spread the word and make posts on every forum possible about the deception the people at this dealership convey. I will rent a billboard as well within the next few weeks near the dealership to warn others of the mistake I made in dealing with these people. I do not like being lied to, especially when I’ve asked direct questions about the coverage and was generous to pay full price. Warning to those looking to buy. DO NOT BUY FROM LANDERS TOYOTA. They will lie about doing a full inspection on the vehicle. They did not check the electrical and now I must pay for their deception. I will make posts every day to help spare others. More
by Jon
Other Employees Tagged: Juan Mason, Pedro De La Cruz, Felix Gutierrez, Carlos Magarin, Alex Corzo, Bill Nabors, Bryan Huddleston, Jeremy Currens , Chip Anderson
July 27, 2023
It was great no complaints. Car was clean when I got it, but after my window tint car could have been washed Car was clean when I got it, but after my window tint car could have been washed More
by jmerrick032
Other Employees Tagged: Juan Mason, Pedro De La Cruz, Felix Gutierrez, Carlos Magarin, Alex Corzo, Bill Nabors, Bryan Huddleston, Jeremy Currens , Chip Anderson
July 19, 2023
Would not have chosen this dealership. Spoke with Kenny Merritt about a truck on the lot via phone. Was planning on going to Tulsa that morning. Decided to give Kenny a try. Bought truck l Spoke with Kenny Merritt about a truck on the lot via phone. Was planning on going to Tulsa that morning. Decided to give Kenny a try. Bought truck later that day. Very pleased with Kenny’s help and guidance. More
by gkopatterson
June 07, 2023
Dealership was great. Sales person was new and definitely understand that. I feel like someone should have helped a little more instead of a “sink or swim” approach. It w Sales person was new and definitely understand that. I feel like someone should have helped a little more instead of a “sink or swim” approach. It would have saved multiple questions and trips back up to the dealership to program or fix something that should have been done at time of sale. He’s learning and we definitely have to learn, so nothing against him at all. He was super sweet. Just frustrating spending that much for a vehicle and not everything was set up and had to figure a lot out by myself. More
by emilyneathery
Other Employees Tagged: Juan Valdez , Wilson Valdez
December 03, 2022
I received top notch services while purchasing my vehicle. I was allowed an extended test drive which gave me an opportunity to really get a feel for the vehicle. I would highly recommend them to any vehicle. I was allowed an extended test drive which gave me an opportunity to really get a feel for the vehicle. I would highly recommend them to anyone. My salesman Kenny was the best!!! More
by farristonya04
August 23, 2022
Kenny Merritt and team did a great job and were focused on helping me in a difficult time to buy a car. on helping me in a difficult time to buy a car. More
by bryan.sikes
Other Employees Tagged: Michael Graves
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