Kenny Ellert

I wish I could give less than 1 star. 3 months ago, I bought a 2010 Jeep wrangler from this dealership. Immediately after driving off the lot I began to smell a burning smell coming from 3 months ago, I bought a 2010 Jeep wrangler from this dealership. Immediately after driving off the lot I began to smell a burning smell coming from the vehicle. I ignored it thinking it was maybe a bit of water in the engine bay from when they washed it. 15 minutes later, after it didn't go away, I pulled over and got out to see what was going on. My rear brake caliper was completely seized up and was smoking. I called the dealer, and they got me in to look at it. They charged me $750 out of the total $1,500 cost to replace the rotor, caliper, and brake pads. Although thinking it was a little nuts that I'd have to pay at all considering it was clearly already like that, I accepted the cost, and went home. 2 days later I drove it to work and the check engine, ESP BAS, traction control, and ABS lights all came on. I immediately called the dealer and scheduled a drop off with their service department in the next day or so. This cost me $1000 for them to replace the wheel speed sensor, and it didn't even fix the issue. I still don't have any progress towards even identifying the issue. The check engine light due to a hole in my exhaust line. Now, they're refusing to pay for any more repairs or diagnosis. They told me that their inspection showed that there was nothing wrong with the vehicle when it was sold to me, and that all of these things must have just happened within the combined hour of drive time since I got it. I believe they simply cleared the engine codes, and sold me a piece of crap. This dealer has not an ounce of integrity, and got an attitude with me when I tried to convey my frustration. Wish me luck as I now call corporate. Save yourselves the money and the headache. Go somewhere else for your car. More

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I've been a customer at this location for many years. Sales and Service has always been excellent. Sales and Service has always been excellent. More

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Just got a car from here last week. The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 The salesman was fantastic but we had to wait to get the car until the rear brakes were replaced (which was fine) but they didn't replace 2 of the 5 lug nuts on the rear tire and when we found out it was missing we had the car 2 days only. Once we brought their mistake to their attention they refused to pay for the damages cause by their service workers negligence. So now I have to foot the bill for them not doing their job right the first time. This company doesn't care about their customers after you pay them money. I suggest taking your money to an honest dealership that honor and fix any mistakes made by their xxxxty employees. More

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Let me regale you with a tale of god-awful customer service: The visit was terrible. I bought a brand new $60K truck and within a week my dashboard lights up with warnings and loss of power steering service: The visit was terrible. I bought a brand new $60K truck and within a week my dashboard lights up with warnings and loss of power steering/braking/sensors, etc. I immediately returned to Lithia South Anchorage only to receive AWFUL service. Kenny Ellert (service advisor) couldn't even be bothered to listen to my concerns and motioned vaguely to a stack of papers and said "well if you want to leave the truck you can fill out one of those forms over there..." and that was the extent of his help. I asked if I could speak with a manager because he wasn't being helpful and didn't care that I had just bought a brand new truck at this dealership, or that I had to get to work and was now stranded without a car. When Phil (service manager) came on to the scene 15 minutes later he too didn't seem even slightly concerned. When I asked about a loaner car, he said "yeah we don't do that" - I pointed out that the fact that a customer that spends $60K on a truck for it to malfunction and then be told the same dealer will leave you stranded without a loaner was RIDICULOUS. He refused to do anything to actually help me, and instead said that if I wanted I could always rent a car at enterprise. What an absolute clown. You're kidding right? And then only when I asked how he expected me to get across town did he eventually offer one of his service techs to give me a ride, so that I could pay money so that I could rent a car to have my car diagnosed after owning it for only a week. So after procuring a rental car on my own dime, I tracked my truck via the RAM app and found that for 48 hours nothing was actually done to diagnose my car. Instead what happened was the service department pulled the truck around back and let it sit! No diagnosing nothing, just sitting. During this 48 hours I reached out to the service department multiple times as well as the salesman without any responses. No one actually was doing anything or providing me with any information regarding the status of my truck. When I finally did get a response I was told by Edgar (tech) that there was no problem with the truck (inaccurate) and that they found some error codes that they cleared. I pointed out that low batteries often create situations that cause error codes on trucks. This seems like the most likely reason for the errors on my truck since when I went to the dealership to buy my truck the salesman showed me several trucks that were dead on the lot with batteries that were completely drained. So its unsurprising that my truck likely sat for a while and the battery deteriorated. When I asked Edgar if they checked the battery he said "oh um yeah they did." - Uh huh. I'm sure they checked it. I'm not convinced the service department did anything. When I asked if I could get a ride back from Enterprise after dropping of my rental car that again I had to pay for, I was told that "yeah our shuttle guy is off today." Great, now I have to figure out once again how to retrieve my truck. When I relayed the situation to the folks at Enterprise they said "oh yeah, the guys at Lithia suck, we've heard this plenty of times." Just so you know. More

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My Charger was in the service dept. for 2 months for warranty work. I took it to Lithia South Anchorage because I live in the Matanuska Valley and the Wasilla Service dept. is terrible for 2 months for warranty work. I took it to Lithia South Anchorage because I live in the Matanuska Valley and the Wasilla Service dept. is terrible and I thought I would get better treatment from these guys but nope! After two long months without my car I finally got a text that it was finished. At pickup not one appology for the long wait. To top it off my light grey headliner was filthy with greasy finger prints and smudges. An e-mail to the GM did no good either. Not the way to treat a loyal Mopar guy of 50+ years. More

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I have had my Jeep in the shop since July 7th so just passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the wee passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the week of September 25th and was told it never arrived and will be the middle of October. I called today to get a status update and was told there was no answers. I asked who to call to get answers I was directed to Chrysler. I called Chrysler to have them redirect me back to the dealer. I was then placed on hold for 20 minutes. I finally had to hang up as I had other things i had to do. This is the worst experience I have had with Lithia. Normally the service center is spot on. I can empathize with backorders. I can empathize with being short staffed. But to not have a date and then be given the run around to talk to different people is unacceptable. I have been getting letters and calls to trade-in my Jeep. But why would I even consider it if I can't get my current vehicle serviced. I am not going to fault the service coordinator as he may not be getting the answers. If that is the case something is significantly broken with Lithia's relationship to Chrysler. This is the 2nd transmission I have had replaced in 3 years on a vehicle with less than 70k miles. There was less than 20k miles on the 2nd transmission, with no off-roading and only in-town driving. I was denied a rental car due to it being past seven years, so I have had to figure out alternate modes while I get nothing back from Lithia. So far, the vehicle has suffered from two bad transmissions, valve cover replacement, and power transfer replacement. More

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Great Job, Will let everyone I know to buy there Thank You John for all your hard work. You John for all your hard work. More

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Very nice and now’s his Trucks and Jeeps you ask a question and he nows the answer question and he nows the answer More

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Very helpful goes out of his way to help and your in and out with a smile out with a smile More

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Just got our Dodge Journey car back after three months from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’ from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’s car for such a long period of time. The majority of that waiting period was due to parts that were backordered or unavailable through supply chain difficulties. I give credit to Kenny and the service department that he took all of my 20 or so phone calls graciously and respectfully. He obviously can’t get work accomplished when parts are unavailable and we understand that. My cautionary tale would be to any future new car or used car buyer. Spend the extra money on the extended warrantee $2900. our final repair/replacement cost ended up being about $8000 which we only had to pay $100 deductible. Without the warranty we would never have been able to cover it. The car seems to be running well and I think Lithia did their best to give us service that was needed. Last bit of advice don’t call these poor guys screaming and threatening because they’re doing their best every day to feed their families just like everyone else. Mechanical work is never easy and there are always surprises that you cannot plan for. More

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