Kenneth Lucas | Page 43

Great Service, Stay away from Loaner car service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service people were always willing to teach me and Torrey always took time to say "Hi". Recently I brought my car in and they had to call Mercedes USA, due to an unusual computer code. Mercedes has to get the part from Germany. I would think after 1 year of all C300s they would have all parts in USA. I had a loaner from Graham. Everything was fine till it was keyed and I brought it in immediately. I had the police involved and did everything I could. Graham gave me an estimate of $500 to fix the keyed area. I wanted to know why I paid $1449 for scratch & dent insurance & I couldn't use it for this. I called Graham twice without a return phone call. It a Mercedes policy that I cannot use the scratch & dent policy. (So for Mercedes, I give you $1449 to invest and use, if the leased car comes back without a ding or dent, do I get my $1449 returned?) Graham said keep the car till I can get mine back. Torrey called said they had to order parts from Germany. My car was fine to drive till the parts arrived. I turned in the loaner and asked for the damage paperwork. It was way over estimate...oh, it was someone else's paperwork with my name & information on it. They took it back when I pointed it out. Mr. Ali tried to pull up my estimate...no one had looked at it yet, but Graham said it would be $500. There was no paperwork on the car. I understand, I assumed Graham had spoken to someone about the damage. Now it is at the dealership, I have no idea of the cost. If it is more than $500, I will inform my insurance company. Also I received a letter from Jeffrey Wolfson, who I called twice without a reply. I did get a call from Ken Lucas, salesman, did I want a new car? It was the current car I was driving, just brand new. He made all kinds of offers. I finally got him to stop. Here is my thought, why would I want the same car that we need to order parts from Germany? I love my C300, Torrey has been extremely helpful (please be sure that this goes in his file!) If I need service again I will be sure to bring it in to Torey, I will call Enterprise, for a rental.I don't want to deal with Graham again, and I am sure that he doesn't want to deal with me, but I do need an estimate and I am not expecting it to be over $500. As I write this, I just got a call from Peter, who works for Graham, my estimate, with the help of Torrey, did come in at $500. Even with Ken Lucas, as he was trying to make a deal on a new car, he said that they would drop the $500 charge. When my lease is up I am planning on getting another Mercedes. More

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MY EXPERIENCE OVERALL, MY EXPERIENCE WITH YOUR DEALERSHIP AND IT'S PEOPLE WAS EXCEPTIONAL, YOUR SALESMAN KEN LUCAS TREATED ME FAIRLY AND I COULDN'T HAVE ASKED FOR A OVERALL, MY EXPERIENCE WITH YOUR DEALERSHIP AND IT'S PEOPLE WAS EXCEPTIONAL, YOUR SALESMAN KEN LUCAS TREATED ME FAIRLY AND I COULDN'T HAVE ASKED FOR A BETTER OUTCOME. I AM VERY PLEASED WITH THE VEHICLE I PURCHASED AND WOULD DO IT ALL OVER AGAIN. More

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Brought car to my house-never left house to close deal Saw auto in paper-call dealer brought car to my house, made deal in my office. Very satisfied.ken Lukas was very professional.would purchase again fro Saw auto in paper-call dealer brought car to my house, made deal in my office. Very satisfied.ken Lukas was very professional.would purchase again from him. More

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Beautiful Buick Our interest in the 2015 Buick Enclave with less than 10K miles was everything Ken Lucas described over the phone. We felt our 2011 Lincoln Navigator Our interest in the 2015 Buick Enclave with less than 10K miles was everything Ken Lucas described over the phone. We felt our 2011 Lincoln Navigator trade in was fair and the Enclave appears new. We are very pleased with our deal and thank Ken for being accommodating and professional. We would recommend Mercedes Benz of Bonita Springs and Ken Lucas to anyone seeking a new/pre owned car. John B More

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Exceeding Expectations Ken Lucas was very professional and knowledgeable about the vehicle and provided all the necessary information to make the best decision on our new ve Ken Lucas was very professional and knowledgeable about the vehicle and provided all the necessary information to make the best decision on our new vehicle(s) purchase. We were very pleased with the presentation of the vehicle at delivery and the buying experience as a whole. We would highly recommend Ken Lucas and the Mercedes Benz of Bonita Springs Dealership to our friends and family. John Bradley was very supportive of our needs and even provided a loaner car when our existing lease expired prior to the delivery of our new M-B. That is excellent customer service ! The whole experience was outstanding ! More

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