Kenn Volz

Terrible service, I mean “no service”. I made an appointment for an oil change. I arrived at the right time, checked in, and said I would wait for the car. I was told it would be about I made an appointment for an oil change. I arrived at the right time, checked in, and said I would wait for the car. I was told it would be about an hour. I walked down the street had a cup of coffee and checked back in at the service counter about an hour and 30 minutes later. I was told by the 2 service agents at the desk, not the same one that checked me in, that the car had just been taken in for the work. I said I would wait in the waiting room … and an hour later (2 and a half hours since dropping the car off) I went to the service desk to see how much longer … the car had not even been pulled into the garage bay nor work started yet. I took my keys to leave and expressed my dissatisfaction to the Sales Manager Brian, who apologized with weak platitudes. I will not be going back to Brewster Ford. More

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