Kenect Team | Page 2

When we purchased the vehicle in 2023, we were told there were 2 free oil changes per year for the life of the vehicle. We were surprised that the Dealership offered free oil changes for the life of the veh were 2 free oil changes per year for the life of the vehicle. We were surprised that the Dealership offered free oil changes for the life of the vehicle. From that point forward, we have continued to bring the vehicle to the dealership.for the free oil changes. We have not had any issues with the Service Department. Love dealing with Gerry Lane Chevrolet. More

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My car has spent the greater part of 2 months at this dealership for a coolant leak. Over $300 just to look at it. It took the dealership 3 weeks to perform a repair on my car to replace a heating core a dealership for a coolant leak. Over $300 just to look at it. It took the dealership 3 weeks to perform a repair on my car to replace a heating core and ECU. I had to contact the dealership daily because there was next to zero communication on what the delay was. After paying over 4k for this repair and replacing the ECU I was told my alternator was also going to need to be replaced and it would cost an additional 1k. I said no and picked up the car and learned to replace the alternator myself for $350 and about 45 minutes of work. Discovered the leak was not repaired and took the car back to the dealership. Was told this was now a different problem thermostat and it would cost over $500 to repair. Btw this was not under warranty of the original repair. Spoke with asst mgr and was able to work with the price by about $100. 2 weeks later my car was ready. Drove it for a day and discovered the leak still isn't repaired. Now the car is once again back in the shop and I just can't wait to hear what they will try to tell me next. Funny side note, since they replaced the ECU they did not reprogram the key fabs or replace so now my remote start/car alarm/keyless locks don't work. I assume they will try to charge me for this too. Why wouldn't the fix this? The facility is covered in trash parking lots and surrounding areas. I regret bringing my car here. Maybe I should have just said no to the original repair because I seriously question the integrity of the mechanics and managers at this point. Nearly 5k in and two months later I still have a coolant leak and no car. Picked the vehicle up again a few days later after being assured by service representative that the car would be fixed and that they would do a 20 mile test on the vehicle. It has been just over a week and once again the car is leaking coolant… this would be the 4th time I will have to return to have service work done on a repair I am already making payments on. What accountability are these people taking for these kinds of mistakes? Good mechanics fix a mistake, bad mechanics let them drive out the shop. Spoke with the service manager over the phone seeking to either have this repair expedited or to see if the dealership could accommodate traveling while my car was returning to the shop and was asked to take is review down. When I asked him why I should do that he told me I was a liar and that the dates I wrote in the review were off. You’re here arguing with me about how many weeks the car was in the shop when your people have told me 3 times that the car is ready and I’m frustrated and looking for answers from the person in charge. He said that they had done their best to accommodate me and resolve the issue and that he thought I said I was never going back there again. The issue is not resolved! I asked him “do you think this issue is resolved?” How shady to ask a dissatisfied customer to remove a review and call them a liar to boot. Trust me I wouldn’t return here by choice but now that I am paying this repair off that still isn’t complete. 0/5 stars More

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I brought my truck in for service and had oil changed and tires rotated. I have been doing this at Jerry Lanes for 7 years, no problems. All 4 tires registered on my dash tire pressure system. When I pick tires rotated. I have been doing this at Jerry Lanes for 7 years, no problems. All 4 tires registered on my dash tire pressure system. When I picked up the car, none of the tire pressures were showing and I ask about it they said that the batteries may be bad. How are all 4 batteries bad by just rotating the tires. I think that someone wanted to make a bunch of money by not resetting the pressure notification. Now all tire pressures show a blank line. More

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