Kendall Hatley

I purchased a 2021 Chevrolet Traverse from this company back in 2021. I recently traded that in at a VW dealership for a new car. When I traded in the traverse, I was told that I could seek reimbursement f back in 2021. I recently traded that in at a VW dealership for a new car. When I traded in the traverse, I was told that I could seek reimbursement for the extended warranty I had purchased with the car back in 2021. I went through the process, and it was simple at first. I was told I would be getting a substantial amount of money back for the warranty. I was told this process could take 6-8 weeks, so I was pleasantly surprised when the check arrived within a month. However, when I went to deposit the check into my bank, my bank rejected the check as it was in a different last name than the bank account. This rejection was learned of in mid-April. Understanding this was my fault, I reached out to South Charlotte Chevrolet to get this resolved. I have spoken to numerous people who respond with the same line "we will look into it and get back to you". The original check was sent to me at the end of March / beginning of April. I got the notice from my bank on April 15th and have been trying to get the check reissued since then. It has been 4 months now. I have lost track of the number of times I have called the company and left messages. Most times, when the receptionist transfers me, I get sent to a voice mail box that is full and cannot accept messages. I have called and called, left message after message and NO ONE has gotten back to me. I am at my wits end here as I just want the money that is owed to me IMMEDIATELY. More

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