Ken Starnes

Purchased a 2 yr old vehicle from this dealership in November 2025. The individual salesman we worked with was friendly and helpful. This review is not a reflection on him, but the rest of the business. November 2025. The individual salesman we worked with was friendly and helpful. This review is not a reflection on him, but the rest of the business. It took over 2 hours to finalize the paperwork because they couldn't get the paperwork right. After finally getting the car home, the cover for the hitch was missing (fell off during drive home) due to the staff messing with it and not getting it back on securely. While they did replace the part at no cost, it caused us another 1 hour one way drive to pick up. All of which we were willing to overlook as just a one off bad experience. However, 4 months later we found out the fuel pump was going bad on this vehicle. While we didn't elect the extended warranty, we thought the repair would be covered under the drive train warranty since the vehicle had less than 45k miles on it. Come to find out (from another repair shop) the car was originally from Canada, which the dealership failed to disclose during the sale, which also voids your warranties. We tried calling this dealership to discuss the info we learned, find resolutions, and attempt to resolve the issue peacefully. However they had no interest in making it right nor made any attempt to help us and find a resolution. Once they have your money, don't expect any more out of them. Needless to say, this was the final straw and we will never do business with this dealership again. Nor will we be recommending them to anyone. Please be careful what you buy here, so you don't get stuck in a similar situation! More

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Throughout the process of buying my new truck, Ryan Tuttle and Ken Starnes were extremely helpfull Tuttle and Ken Starnes were extremely helpfull More

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Ken worked with me on a used Tremor, he also gave me a fair value for my trade in. I would buy from Glenbrook again. fair value for my trade in. I would buy from Glenbrook again. More

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Ken was amazing and very helpful throughout the entire process! Wasn’t pushy at all!! Great team and wonderful experience overall! process! Wasn’t pushy at all!! Great team and wonderful experience overall! More

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Ken was great to deal with. Showed me all the options on Jeep during the test drive and after. Showed me all the options on Jeep during the test drive and after. More

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Ken is the best! He is very knowledgeable and goes out of his way to help his customers. He is very knowledgeable and goes out of his way to help his customers. More

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Very easy going and everything straight forward. Played no games with us. Would purchase again from from dealership. Played no games with us. Would purchase again from from dealership. More

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Ken goes above and beyond to be service oriented and customer focused. Great communication and follow through! I have always been happy to work with him and I have received amazing products and service! customer focused. Great communication and follow through! I have always been happy to work with him and I have received amazing products and service! I would recommend him to anyone in need of business or personal autos. More

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Went to the dealership with an open mind, left with a new Grand Cherokee L! I’ll miss the Malibu I had but Ken helped us get into a new Jeep that will be a lot more comfortable and have much more space for Grand Cherokee L! I’ll miss the Malibu I had but Ken helped us get into a new Jeep that will be a lot more comfortable and have much more space for road trips! More

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Todd was absolutely phenomenal, has a great personality and makes the process go smooth, definitely recommend and makes the process go smooth, definitely recommend More

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