Ken Lewis

Excellent service department. I've been an Audi owner since the late 1980s and i lease and buy my Audis at The Exchange because of the sdepartment I've been an Audi owner since the late 1980s and i lease and buy my Audis at The Exchange because of the sdepartment More

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Manos is the best. Everybody was great. They went beyond the call of duty. I want to thank everybody Everybody was great. They went beyond the call of duty. I want to thank everybody More

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Aggressive service manager. Audi Exchange service department replaced my brake pads and rotors and they did horrible job. With new brake pads installed my car started to make ve Audi Exchange service department replaced my brake pads and rotors and they did horrible job. With new brake pads installed my car started to make very loud noise during stopping . They think it is fine but it's not. Many people told me that something is wrong with my brakes and my car stops like train . After my complaint to service manager he shouted to me "... take your xxxxx car and get out of here ...." and he kicked me out of the service department. That is the way how Audi Exchange deals with customers complains . Aggressive service manager is dangerous to women!!!!! More

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Great Service I've had my 2013 Q5 always serviced at Audi exchange. Easy to book, service writers communicate well, always done in a timely, clean fashion. They kno I've had my 2013 Q5 always serviced at Audi exchange. Easy to book, service writers communicate well, always done in a timely, clean fashion. They know their customers by name and how to handle properly. It's always a pleasure. More

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Bottom Line: 'You Bought a Used Car' My experience with the Audi Exchange (and Audi of America) has been pretty frustrating and ultimately a big disappointment. The CPO'd A6 I bought f My experience with the Audi Exchange (and Audi of America) has been pretty frustrating and ultimately a big disappointment. The CPO'd A6 I bought from the Audi Exchange was a vehicle that supposedly had undergone a "thorough 300+ point dealer inspection process"; one so exhaustive that "no other manufacturer can lay claim to a more thorough Certified pre-owned inspection process." Wow, sounds impressive. So, imagine my surprise when, not long after I purchased my car, I learned that it had been in a serious accident and the repairs had not done to spec. I contacted the Audi Exchange about it. At first they denied any knowledge of the accident. But when I brought the car in to be examined, they did admit to knowing about the damage. However, they just hemmed and hawwed and said they didn't think the work looked *too* bad. Bottom line: they said 'you bought a used car' and that was it. I contacted Audi of America. All they did was send me a canned response 'thank you for sharing your concerns' and I never heard from them again. So much for the "pledge to do everything we can to keep the dream alive by offering you an ownership experience that rivals even those of the most exclusive clubs in the world." More

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A true business experience! I have owned a range of cars that fit as competitors to Audi as well as ones that are considered to be a step above and below. At the end of the day, I have owned a range of cars that fit as competitors to Audi as well as ones that are considered to be a step above and below. At the end of the day, they are all great cars. In most cases, when you spend more than $80K on a car, you are getting a great car/product. The only thing that makes a difference is the dealer; the folks at the dealer, their attention to detail, following through to get you information to make decisions tied to your purchase, not making you feel like all the dealer cares about is the sale, and most importantly the service you receive after the sale. I want to thank Lucas and Ryan for their ongoing efforts along with all the others that made the experience great (Shawn M, Ken L, Mario R). My experience in purchasing my A8L and my sister in law purchasing her Q5 this year is a standard that all dealerships should strive to achieve. All the folks at the dealer were attentive to making sure I was receiving what I needed; not just one salesman. The purchasing experience was at my pace and at my comfort level. And I could tell the dealer focused on meeting each individuals needs in this regard. They understood the product and were willing to tailor the product and deal to suit my needs. Simply put, they care that I am happy and as a guy who buys cars regularly and has family members that buy cars regularly, they have gained my respect and I plan to continue to purchase cars from them whether I live near the dealer or not. I also would recommend their sister dealer, the Porsche Exchange in the same light. Thanks for all the efforts to help my family with their car needs! More

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