Ken Hojati

Hello I would like you to know what happened last night at Mercedes Benz of Foothill Ranch. I had sent a message the night before saying that I was interested in your 2017 mercedes-Benz GLE 350 gray SUV. Z at Mercedes Benz of Foothill Ranch. I had sent a message the night before saying that I was interested in your 2017 mercedes-Benz GLE 350 gray SUV. Zane had reached out to me and told me that the car would be outside ready for me to view at 6:30 PM. When I had arrived with my husband at 6:30 sharp, he was outside waiting for me with the car. He then explained that he had to do some paperwork with another customer and that Glenn would help me. The service was unbelievable in the beginning, it was definitely a red carpet treatment. This car was a UCLA graduation present for my daughter that had just totaled her red Mercedes. At 6:40 I had sent her the pictures. She fell in love with the car. By 7:00 pm We were filling out all the paperwork to purchase the car. Glenn had sent me text messages that he received From your manager, Ken HOJATI saying that if we were not interested in the car that he had a gentleman that just uber to your dealership because he was interested in purchasing the car. Normally, I would think this is some type of trick for me to purchase the car, but then I realized that it was just a coincidence and the guy was interested in the car as well. We test drove the car and even when we were test driving the car Ken reached out to Glenn and asked if we were interested in it because, his customer wanted the car very badly. We decided to purchase the car. As we were filling out all the paperwork, Glen got a text from Ken saying that his customer was pissed. We saw all the text messages as we were getting approved to purchase the car. It was a done deal , Glenn told us the car was being washed for us and he was going to grab the manual for us. As he went to go grab the manual Ken told my husband and Glen that we did not fill out the application fast enough. And that he was going to sell the car to the other gentleman. He said its not our car anymore and it's too late! The first person to get the application in the fastest gets the car. Ken was walking by us several times while we were filling out all the paperwork to buy the car. He knew that we were purchasing the car and Glenn was going as fast as he can. The paperwork was filled out within 30 minutes of us arriving to look at the car and test drive the car. Even though the car was sold to us Ken decided that he was going to sell that car anyway to someone else. It was a disgusting thing to do and very unethical. You can see the look on Glenn's face and he left and said I was done for the day. I'm assuming that the Uber client bribed him with some sort of money because everyone knew that we had the first option to purchase the car and we did it within 30 min. Ken must of really needed the money because he was willing to put your dealership reputation on the line. The worst part about this experience is that Ken was glaring at us with a big smile as we were in tears devastated walking out because this was a present for my daughter. He knew what he was doing, and he had no remorse. He really shouldn't be working at your dealership. We are planning on taking this experience further. You can not treat people like this. The feeling I got from this dealership is that Ken Hojati the Sales Manager is out for blood and will destroy anyone in his path so that he may get the commission. He is very unethical! More

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Ken Hojati and Ashton Shah are the rudest and laziest sales person ever! He made me never buy Mercedes anymore. sales person ever! He made me never buy Mercedes anymore. More

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Hello, how are you? I really liked the treatment, the efficiency, the comfort, the friendly staff, the availability of a car while mine was in service, thanks I really liked the treatment, the efficiency, the comfort, the friendly staff, the availability of a car while mine was in service, thanks More

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Ken Hojjati is an unprofessional manager I had a deal over the email with one of the salesmen but Ken ruined my deal because didn't like me negotiating on price. Super unprofessional and a I had a deal over the email with one of the salesmen but Ken ruined my deal because didn't like me negotiating on price. Super unprofessional and acting like a kid. I'm sorry for this dealership putting him in charge. Btw, I got a good deal at Laguna Nigel branch More

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This dealership is amazing! We did a lease return and got into a new 2020 GLC! The whole process from beginning to end was quick and easy. Calvin, Ken, and Nima helped us through the whole process and they w into a new 2020 GLC! The whole process from beginning to end was quick and easy. Calvin, Ken, and Nima helped us through the whole process and they were very straight forward and professional. We also purchased something at the parts department and David stayed open after closing for us! My family and I will definitely be coming back here and I recommend everyone to come here as well! More

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Repair on a car I bought Ian, Nicole , and Julian , Jose have been excellent taking care of my service needs . Ian and Nicole have went over and beyond to show me how importan Ian, Nicole , and Julian , Jose have been excellent taking care of my service needs . Ian and Nicole have went over and beyond to show me how important I am to them as a buyer and customer they have been in touch daily with me and have gained my trust and a life time of business from me now . Foothills Ranch Mercedes is one of the best dealerships for Customers satisfaction. They strive to please , and puts the customer 1st . They have been honest and showing me they care for my safety and my financial security investing in the right car for me and my family . More

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Hands down the BEST experience ever! After shopping a particular car for approximately 3 months I discovered Mercedes Benz of Foothill Ranch. Hands down the BEST car buying experience I After shopping a particular car for approximately 3 months I discovered Mercedes Benz of Foothill Ranch. Hands down the BEST car buying experience I have ever had. Fast, friendly, most of all honest. No back and forth, simply the best price and 30 minutes of paperwork. Thank you Karim!!! More

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Love my C43amg! Bought a car through internet sales at Foothill. We had an excellent experience! I would recommend them to friends and family! Don't go to Newport go Bought a car through internet sales at Foothill. We had an excellent experience! I would recommend them to friends and family! Don't go to Newport go to foothill! More

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No hassle no pressure dealership Out of town deal, answer my question in a timely manner thru e-mail no beat around the bush. Honest courteous wonderful experience one of the easiest Out of town deal, answer my question in a timely manner thru e-mail no beat around the bush. Honest courteous wonderful experience one of the easiest so far. More

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Highly Recommended Great experience working with MB Foothill Ranch team. Warm, straight-forward, high efficient! Ken Hojati offered every assistance I needed while no pu Great experience working with MB Foothill Ranch team. Warm, straight-forward, high efficient! Ken Hojati offered every assistance I needed while no pushing for anything unnecessary. Ian Hsu also helped to make the transcation smoothly. Highly recoomended! More

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