Ken Demarest

The service was absolutely amazing. They went above and beyond. I give them 5 out of stars. I will never take my car to any place else. They went above and beyond. I give them 5 out of stars. I will never take my car to any place else. More

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I was sold a LEMON ! 1. I purchased a used Infiniti QX60 from Freeman Hyundai, after driving it for three months thick white smoke started coming out the exhaust pipe. 1. I purchased a used Infiniti QX60 from Freeman Hyundai, after driving it for three months thick white smoke started coming out the exhaust pipe. When I took it to be looked at there was slugging from the oil never being changed, even though there was an oil change sticker from freeman Hyundai said they changed it. 2. I took it back to them to see what they would do, I was told by a manager, there’s nothing that could be done cause they are not a Infiniti dealership. 3. I was then told after two days of them having my car, what they could do was an even trade, I purchased a car 4000$ less that what I had, only for them to somehow add the $4K and tell me due to inflation, taxes and title that’s the number they got. 4. I also asked about the $4000 down payment I put on the first car, I was told by the finance manager the best he could get me back was 1500$, he then adds it on to my amount being financed. 5. It’s been a month and the 1500$ I was told I was getting back by Steven VanLooy and the finance manager, they still have no update on that even though they got the check from Ally Auto for the car. The used car sales manager told me they buy cars from the auction, this time they purchased and sold the wrong one. I DO NOT recommend buy a used car not a new car from this lot. More

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great people great service...always get my vehicles serviced at Freeman...Never have any problems what so ever...thank you for such great service..keep up the work serviced at Freeman...Never have any problems what so ever...thank you for such great service..keep up the work More

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Everyone is so very nice and they come and tell me everything that needs to be done and they tell me how much it’s gonna cost everything that needs to be done and they tell me how much it’s gonna cost More

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Ken was super courteous and quick. Very good with communication and knowledgeable. Excellent customer service, was available to answer all of my questions. Didn’t use the text service but that was a communication and knowledgeable. Excellent customer service, was available to answer all of my questions. Didn’t use the text service but that was a great add on instead of having to walk to find the service people. Considered switching to a different car brand but this made me think twice! More

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Great service as usually no complaints here, labor charge was higher than what I anticipated considering not much had to be done to my vehicle other change the oil, tire rotation and wheel alignment was higher than what I anticipated considering not much had to be done to my vehicle other change the oil, tire rotation and wheel alignment More

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I always get outstanding service from Larry’s department. The only thing I would have changed this time...and I am sure it is due to trying to distance because of COVID..when I went to leave my tire warning The only thing I would have changed this time...and I am sure it is due to trying to distance because of COVID..when I went to leave my tire warning alert was still on, so I had to go in to ask why not off after installing a new tire. Ken explained it then, but it could have been mentioned before I got in the car. More

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Great service. The entire service department is friendly and respectful. Always greeted with a happy person. The waiting area is very comfortable and relaxing. Overall great experience. and respectful. Always greeted with a happy person. The waiting area is very comfortable and relaxing. Overall great experience. More

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Good service Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes More

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Very friendly staff. Service was much faster this time. Car was cleaned inside and out. I was very pleased. So very glad we use Freeman Car was cleaned inside and out. I was very pleased. So very glad we use Freeman More

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