Ken Dean | Page 2

VERY COURTEOUS . The staff at Cochran Kia Robinson are very courteous and professional . Kaylee Laposta was very accommodating and understanding of my decision to pur The staff at Cochran Kia Robinson are very courteous and professional . Kaylee Laposta was very accommodating and understanding of my decision to purchase a vehicle . I will definitely return for future vehicles . I would highly recommend Cochran Kia Robinson. More

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very pleased with dealership ,cars purchased, and service Just took delivery of my 2nd car from this dealership in Robinson. Ron Gardner was my salesman this time, Nolan Brink the first. In both deals I mus Just took delivery of my 2nd car from this dealership in Robinson. Ron Gardner was my salesman this time, Nolan Brink the first. In both deals I must say they were the easiest , fastest, and least stressful of any of numerous purchases from other dealerships in the area. I can assure that my next automitive purchasae will be from Cochran robinson again. Also the service garage has always been quick and hassle free. I do recommend doing business here. More

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"Quick Service" is anything but quick I called last week to make an appointment for my new Sorento's 1st oil change. They refused to make me an appointment and said I get "quick service" a I called last week to make an appointment for my new Sorento's 1st oil change. They refused to make me an appointment and said I get "quick service" and to just show up and I would be cared for within 20 minutes. I came in on my day off at 10am and they then told me "well it'll be about 40min." That's fine, I thought, at least they told me up front. It has now been an hour and my vehicle hasn't been touched yet. I asked for a manager and they said none were available. I explained that I tried to make an appointment to avoid this very issue and they said "the quick service people called off" - so then what? You can't call someone in? Isn't that what managers ate for? Isn't that their job? Oh, wait, I forgot, no managers either! Now I am still sitting here and come noon I will have to leave empty handed to pick up my child all because of this ill-managed mess of a service department. I strongly DO NOT recommend ever trying to take advantage of their so-called "quick service"! More

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Kia emissions repair Over $100. to ascertain the problem and $341 to change an oxygen sensor. After the service was complete, and the invoice over $400 the car was not ev Over $100. to ascertain the problem and $341 to change an oxygen sensor. After the service was complete, and the invoice over $400 the car was not even washed. Tony and John were nice but another service rep was rather rude. When it was time to pay the invoice, the 15% service coupon that we received in an email direct from #1 Cochran, and was presented when I arrived, was not honored. We liked our salesperson and we like our Kia, but we are less than satisfied with the service department. This is not our first negative experience with #1 Cochran Robinson service department. More

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