Kelwing Natale

One Word “Amazing”! The level of customer service, professionalism and courtesy is unlike any other experience I have encountered in any vehicle purchase. To provide a The level of customer service, professionalism and courtesy is unlike any other experience I have encountered in any vehicle purchase. To provide a little more context. I have been considering purchasing a Tesla for some time. I came across a 2022 Tesla Model 3 online at their dealership. From the moment I called you can tell the receptionist enjoys working there just simply by the tone in her voice. She politely transferred to Michael Vasquez a sales representative. The level of professionalism when speaking to me over the phone it was apparent he is an experienced sales professional (13 years with Jarret Ford), and I mean this as a compliment at the highest level. Professionally I have trained thousands of sales people but very few can achieve the level of being a professional. Michael took this time to field all my questions and give me the confidence that I would like to come see the car in person. As an executive for local company, scheduling a visit let alone negotiating a deal isn’t usually that easy. How ever Michael was extremely accommodating and maintained great communication even via text throughout the day while I’m in meetings. We structured a deal that was beneficial to both parties without anyone feeling like they got the short end of the stick (okay maybe me, lol). I got the financing from my local credit union and I was able to simple bring a draft when I came to pick up the car. Michael, was off on the only day I could come sign and pick up the vehicle. He arranged everything for me and ask Kelwing Natale (4 years with Jarrod Ford) assist me in the final step. Wow, this experience continues to getting better. I had a short window to get everything signed and take delivery of the vehicle due to our schedule (wife and myself). Kelwing met us outside as we pulled in walked us through the new car and took my trade. He walked us through the paperwork. We had two small hiccups on missing floor mats and charger plug. However, Kelwing came in on the back end of this and he still was able to get everything resolved rather quickly and to our satisfaction. Truly Impressive! He took us to the normally dreaded finance manager/closer. Let me tell you Joseph Grubb (8 years with Jarrod Ford) the finance brought it home for the team. He was extremely professional, very calming and warm tone of voice and presence in a time for normally something that usually is stressful for most people. It’s hard to believe that a dealership like this still exists in today’s car market. It no reason why this a 5 Star Review even a week later after my purchase. I waited to give this review until two things occurred. 1. To determine how is there follow up considering I was waiting for a Cash Back Check to be drawn up for me to pick up. 2. Waiting for the excitement of my new car to level off and be able to provide the most accurate review pre and post sale! I even reach out to the team for another vehicle for family member. Special Thanks to the Jarret Gordan Ford Team and to the owner of dealership it’s amazing to see and hear employees love working for your organization and they all stated the feel like they are part of a family not an employee. Great Job you have a customer for life. Ben V More

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The dealership is great, but what I want to talk about is my sales rep Kelwing Natale. I have bought several new cars in the past and always found it a little difficult to deal with the dealership. Howeve is my sales rep Kelwing Natale. I have bought several new cars in the past and always found it a little difficult to deal with the dealership. However, this time because of my sales rep Kelwing the process was smoother than I’ve ever experienced in the past. Kelwing took the time to not only explain everything to me, but to show me the various intricacies of the vehicle I bought an all of the different buttons what they did and so forth. I can clearly say I will recommend him in the future with any of my friends that are looking to buy a Ford or Lincoln product . And because of him and the entire staff there at Jarrett Gordon, I will be taking my vehicle there for servicing all the time, even though I have a closer dealership to my home. More

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Jarrett Gordon Ford Lincoln Winter Haven is the ULTIMATE dealership! No waiting, just outstanding service by their staff. Kelwing Natale was our salesman and LISTENED to our search criteria, then immediat dealership! No waiting, just outstanding service by their staff. Kelwing Natale was our salesman and LISTENED to our search criteria, then immediately showed us 2 vehicles. The offer for our trade-in was the best of 3 different dealerships! We purchased a 2021 Lincoln Nautilus. Joe Grubb in Finance, was also impressive, organized and thorough. Kelwing patiently showed us all the interior special features. He was knowledgeable, personable, and a good sense of humor. My wife was impressed with Kelwing's interaction with a "gray-haired senior lady, who is often ignored. We also had an opportunity to meet Mike D'Amelia, top dog at this dealership. He thanked us for our purchase and made us feel like valued customers. More

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To anyone actively shopping for a car and may have a similar uneasy feeling I did when dealing with any dealerships - you don't know what you don't know & the how are they going to get me feeling... pl similar uneasy feeling I did when dealing with any dealerships - you don't know what you don't know & the how are they going to get me feeling... please read my comments below: I was shopping for a used vehicle. Prior to coming to Jarrett Gordon, I visited Lakeland Ford and had a horrible experience - was essentially offered a lower model, with more mileage, for more money than I purchased at Jarrett Gordon for same make, newer model, less mileage. They had some $2,800 Reconditioning Fee (I wasn't trading a car in), which they couldn't clearly explain why - other than stating "you clearly haven't purchased a used car lately"... we left. Now at Jarrett Gordon, I worked with a Victor over the phone prior to coming in, but he unfortunately wasn't available when I was to check out the car (as Victor was great and extremely helpful over the phone & text), but they didn't skip a beat! His teammate Kelwing took over seamlessly and provided the best service I could expect. Truly a great honest guy. As I finalized the paperwork I spoke with the Finance Manager, Tim Vogel, and had a very pleasant & transparent discussion on Extended Warranty and we broke down my wife's driving (mileage) history and pros/cons with the different options. Overall, this was a wonderful experience and will recommend Jarret Gordon in Winter Haven to family and friends! Btw, they don't have a "reconditioning fee" More

by claygrossman Verified Customer Verified Customer

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Mr. Kelwing and Mr. Timothy were fantastic! They were always pleasant and personable. They delivered as promise!!! The entire experience was easy-going and pressure free. I will definitely return! always pleasant and personable. They delivered as promise!!! The entire experience was easy-going and pressure free. I will definitely return! More

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Worked a deal with Kelwing Natale and Mike Vasquez. They were helpful throughout the process. Appreciate their work and happy with my purchase. They were helpful throughout the process. Appreciate their work and happy with my purchase. More

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I was dreading buying a new truck, but Kelwing made it an easy enjoyable experience. Highly recommend this dealership. easy enjoyable experience. Highly recommend this dealership. More

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If you want to be treated as family, Kelwing Natale at Jarrett Gordon Ford will most definitely treat you as such! He will text you just to check up on you and the family. He made my dream come ture by ge Jarrett Gordon Ford will most definitely treat you as such! He will text you just to check up on you and the family. He made my dream come ture by getting me into an F-150 with a great deal I couldn't believe and or pass up. Proud to know not just a car salesman, but a team of them who treats me as family More

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Outstanding service, caring and professional salesmen. I highly recommend Jarrett Gordon Ford for your next car. I wouldn’t go anyplace else! I highly recommend Jarrett Gordon Ford for your next car. I wouldn’t go anyplace else! More

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Kelwin is freakin awesome Tim too they both made us feel at home. Came up with a great deal and fed us as well. Thank you kelwin at home. Came up with a great deal and fed us as well. Thank you kelwin More

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