Kelly McNichol | Page 25

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re glad to hear that John kept you informed throughout the entire process and maintained a high level of professionalism. Your feedback is greatly appreciated, and we’re pleased that you had a great experience. If you need any further assistance, don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re pleased to hear that we were able to accommodate you without an appointment and resolve your issue while you waited. It’s great to know that our team provided prompt and effective service. If you need any further assistance or have any other concerns, feel free to reach out. We appreciate your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re sorry to hear about the delay you experienced after your service was completed. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We’ll review this situation with our team to ensure we improve our processes and minimize wait times in the future. If you have any further concerns or need assistance, please feel free to contact us directly. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great review! We’re glad to hear that you found our waiting room comfortable and that our service and communication met your expectations. It’s wonderful to know that John did a very good job and that your car was ready on time. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re pleased to hear that you found Genesis of Englewood responsive and easy to work with. It’s great to know that you’re happy with the level of service and our commitment to your satisfaction. We appreciate your support and look forward to serving you in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re delighted to hear that Neil Fraser provided excellent service and was responsive to your needs. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our valet service and found our team to be very patient. It’s great to know that you prefer our service at Englewood despite being close to the New Brunswick location. We’re looking forward to assisting with your GV80 in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re delighted to hear that you’re a satisfied customer and that you enjoyed the service and staff at Genesis of Englewood. Best regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re thrilled to hear that you’ve consistently had a great experience with us. Your satisfaction is our priority, and we’re delighted to know that we’ve met your expectations each time you’ve visited. If you need any further assistance or have any questions, please feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for bringing this to our attention. I’m truly sorry to hear about your experience with Neysha. This is not the level of service we strive to provide. I’m glad to hear that management was able to assist you and improve your experience. Your feedback is invaluable, and we will address this situation with Neysha to ensure better customer service in the future. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Warm regards, Michael Hill mhill@benzelbusch.com