Kelly McNichol

The service was fast. I like that the wiper blade was replaced as part of the check up. I had the complimentary car wash. My advisor, Jason, did a good job. I like that the wiper blade was replaced as part of the check up. I had the complimentary car wash. My advisor, Jason, did a good job. More

by Mudra0515 Verified Customer Verified Customer

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I have been using Genesis of Englewood as my preferred service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in the middle of a 3 week wait for some simple EV plug terminal covers that had been removed by the EV hose handle when I recently quick charged my GV60. I could not get through to service (which is often the case). So I drove almost a half hour to the dealership and asked for them to check whether my situation requires immediate remedy. They found one plus cap and I installed it temporarily as they found a service bulletin on my problem and proceeded to order a new set of plug tips. Having heard nothing in two weeks, I called and spoke to the parts department. They said that they would get right back to me with the status of my parts order. They never did. So three days ago I noticed an airbag warning light constantly out on my dash. BI called Genesis Concierge to request a service date for my car to be picked up and a loaner to be left with me. I have as told that I would receive a call this morning from the dealership to arrange the current servicing it is now mid-afternoon and I have heard nothing yet from the dealer. So I am d iving around with a problem with my airbag system and a missing high voltage lead tip in my EV charger socket. I do not understand what is happening but maybe there has been a change at the dealership - a change for the worse. Courtesy and keeping a promise is all that I ask of a dealership. When this Baselibeblevel of service becomes a burden to keep as well as to expect, it may be time to move on to another dealer - some of which I have already tried and found to provide less than a luxury level of customer service. More

by ALEX.CHUDOLIJ Verified Customer Verified Customer

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Great service and extremely helpful staff would definitely use the dealership again for any service. definitely use the dealership again for any service. More

by gailcorbellini Verified Customer Verified Customer

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Excellent turn around time; staff are all excellent at coordinating communications. Appreciate the valet service coordinating communications. Appreciate the valet service More

by juicyjuels Verified Customer Verified Customer

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been too a lot of dealership but none can compare with Englewood n.j.and why ?Kelly has never let me down when it comes to the repair. Of my car .her knowledge of is second to none Englewood n.j.and why ?Kelly has never let me down when it comes to the repair. Of my car .her knowledge of is second to none More

by Philip Davis Verified Customer Verified Customer

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Great service When I’m not in Florida, this is the dealership I like going to very good service. Thank you so much for your help. dealership I like going to very good service. Thank you so much for your help. More

by PGLY77 Verified Customer Verified Customer

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Exceptional Service! Kelly, Jason, John, Karen, and Team at Genesis of Englewood provided exceptional service, professionalism, responsiveness, quickly identifying the se Kelly, Jason, John, Karen, and Team at Genesis of Englewood provided exceptional service, professionalism, responsiveness, quickly identifying the service need and repair, and detailed updates throughout the service. I highly recommend the Service Team at Genesis of Englewood. Thank you all! Best, DawnMarie More

by DAWNMARIEMONTGOMERY Verified Customer Verified Customer

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They don’t service as they are supposed to and mamager promises to fix it but ghen disappears and no call back from them! promises to fix it but ghen disappears and no call back from them! More

by DARSHIV990 Verified Customer Verified Customer

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I want to thank Pedro for the fast and attentive service he provides me every time I visit this dealer ship. He is 10 of 10 he provides me every time I visit this dealer ship. He is 10 of 10 More

by LMEJIAJR Verified Customer Verified Customer

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It is a very good and attentive to the consumers need dealership that I would recommend to any and many I like their service!! dealership that I would recommend to any and many I like their service!! More

by WRGIBS22 Verified Customer Verified Customer

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