Kelly Donaldson

I only purchase from family owned dealerships! Made a mistake deciding to buy a Toyota 4runner after over a decade of STH family owned dealership friendly, simple to the point sales and servic Made a mistake deciding to buy a Toyota 4runner after over a decade of STH family owned dealership friendly, simple to the point sales and service. Two toyota dealerships provided condescending sales discussion based on buyers line up for our vehicles, poor trade in values based on buyers line up for our vehicles. A toyota dealer failed to disclose the dealership was no longer a family dealership purchased 3 yrs ago by the 6th largest north american corporation and continued to use the prior family dealership name. This dealership delayed giving a trade in value, gave the trade in value verbally at bottom wholesale value to see how dumb the buyer is and will accept, and then refused to honor the emailed black friday coupon giving $1,000 extra trade in value. In fact, the sales manager laughed "I got that email too." and played tap dance what is the trade in value over the telephone, conversation and sales manager attention lost multiple times. Even at the purchase start, the dealership finance manager spelled my name wrong on the deposit transaction! The spelling matched no known name. After that sales manager trade in value game, I cancelled the purchase. STH ford & lincoln sales managers worked together to provide a simple one contact purchase and written competitive trade in value upon 1st contact. STH sales went out of the way to assist the purchase upon my recovery from an injury. Toyota dealerships couldn't care less and lost sight of my injury. In fact a toyota dealership stated trade in value would be less after toyota dealership gm assured "the best trade in value" for the family dealership repeat customer!" Not only ridiculous, this is archaic in today's business world. More

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Rob was very accommodating when I called to come look at a vehicle I was interested in!! The Lincoln Corsair was everything I was looking for!! Rob and Kelly worked well with me in getting into my new vehi a vehicle I was interested in!! The Lincoln Corsair was everything I was looking for!! Rob and Kelly worked well with me in getting into my new vehicle— no pressures!! Thank you !! More

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My initial experience when leasing the car was fine. Kelly was helpful and easy to work with. Service was acceptable through the lease. Near the end of the lease they emailed me to buy the car. I Kelly was helpful and easy to work with. Service was acceptable through the lease. Near the end of the lease they emailed me to buy the car. I tried many times to call after the email and nobody answered their phone. I finally used Kelly’s cell. They said they would take the car early and it would be a wash. Then they called a day later to tell me I would have to pay a $1600 fee. I decided to accept even though they said it would cost nothing. I made arrangements to deliver the car and made arrangements with another dealer to buy their car. When I went in we signed the paperwork. I gave them the check. Then we went to sign the odometer statement and we were told they now couldn’t do the deal and I would have to buy out my remaining payments. I believe when you make a commitment, even a verbal commitment, you honor it. We will see if they honor theirs. Their sales manager Cole was very aggressive during the conversation. He clearly isn’t one who cares about building a customer for life. I lease two luxury cars every few years and go where I feel appreciated. A deal that was supposed to be an even deal, at their request, may now cost me $2600. Not ok. Update - after my initial review the sales manager, Cole, decided he didn’t like my review. So he said we shouldn’t do business together. Fair enough. I feel the same way. So I picked up my vehicle and now have two vehicles for the next two months. If you decide to do business with this organization make sure everything is in writing and don’t count on their word. More

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Sill-Terhar has alot of vehicles to choose from the sells men are very awesome Clint made the approval process very easy and I will definitely be coming back to make more purchases here in the near future men are very awesome Clint made the approval process very easy and I will definitely be coming back to make more purchases here in the near future More

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