Kelly Brown

NEVER BUY AND SERVICE YOUR CAR IN THIS DEALERSHIP! !! I bought a car Hyundai Elantra on October 26, 2023 in the Coconut Creek dealership. In the beginning of the March 2024 two horns of this car stopp !! I bought a car Hyundai Elantra on October 26, 2023 in the Coconut Creek dealership. In the beginning of the March 2024 two horns of this car stopped working. From that moment, I visited the dealership Coconut Creek Hyundai several times to know when this defect could be fixed. Every time I was told they had no these horns. I was asked to wait a few more days. A few days passed, but nothing has changed. After that, I turned to the service manager, who also could not give at least an approximate date of repair of my car. After that, I decided to apply to Hyundai Motor America. The HMA opened the case #230…. After many negotiations, I was promised that in four days dealership would receive these horns. Four days later, I tried calling the service manager to see if the horns had arrived, but no one answered or returned my call. My next trips to the dealership also did not yield anything. I did not get any information about ETA of these parts. After a while, I called HMA again and found out that my case was closed. No one could explain to me why my case was closed. The HMA opened a new case #23314… It was promised that in a week horns would arrive. Nothing came to the dealership. I went to the dealership again and spoke to the parts manager. He promised to call me back with ETA, but he did not call. I got call and text from HMA saying that they were on my case and promise to solve the problem soon. Finally, on Friday June 06, 2024, I received a call from HMA 714 410 4321 saying that they could not indicate ETA. Therefore, for three months, HMA and Coconut Creek dealership has been unable to fix the simplest defect in my car. What will happen if my car will have problems that are more serious? THIS IS A LEMON CAR! This dealership wastes my time and nerves! He is defaming the reputation and image of Hyundai. When contacting me about my problem, the general manager told me that the dealership is not responsible for the malfunction, and that I should contact the manufacturer, although I bought the car new from the dealership. It's been almost 5 months now and no one can or wants to fix my problem. More

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Laughed At and Ridiculed by Dealer Sales StaffI keep Laughed At and Ridiculed by Dealer Sales Staff I keep receiving marketing mail in my post box, I have phoned them on numerous occasions over the last Laughed At and Ridiculed by Dealer Sales Staff I keep receiving marketing mail in my post box, I have phoned them on numerous occasions over the last year to remove my name and address from their lists, I am still receiving their mailings. The real insult came when phoning them with this simple request. I was lied to, hung up on, their customer service is a complete joke. I had a horrendous experience, this is not an honorable car dealership, and you cannot trust their word. Do not trust Coconut Creek Genesis, and be very careful! More

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