Kelly Ashby

EXCELLENT CUSTOMER SERVICE AND VERY TIMELY, ALWAys a pleasant experience. Very friendly and honest. Always my go to service spot in Staunton. The chairs in the waiting room are very comfortable pleasant experience. Very friendly and honest. Always my go to service spot in Staunton. The chairs in the waiting room are very comfortable More

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Friendly and easy to work with NOT Had a GREAT exprence at Valley Nissan NOT there fast talking car salesmen is the reason people hate car dealers and the Financial office so Buyer be Had a GREAT exprence at Valley Nissan NOT there fast talking car salesmen is the reason people hate car dealers and the Financial office so Buyer be where More

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Great Purchase! Kelly and Harold were wonderful to deal with. My husband and I feel like we left with an awesome car for a great deal! We love our Nissan Altima! Kelly and Harold were wonderful to deal with. My husband and I feel like we left with an awesome car for a great deal! We love our Nissan Altima! More

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2016 Titan XD Black on Black I drove an hour and a half to not only find the perfect truck, but a staff to match. Kelly and her team will take great care to make sure you're getti I drove an hour and a half to not only find the perfect truck, but a staff to match. Kelly and her team will take great care to make sure you're getting a great deal and services to match. She makes a great sandwich too! More

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Fun, Easy to work with, and Honest Dealership My new car purchase process started with a trade in of my current truck which I was, unfortunately, in negative equity of almost $5,000 even with the My new car purchase process started with a trade in of my current truck which I was, unfortunately, in negative equity of almost $5,000 even with the value of my instant Kelly Blue Book Cash offer for my truck. I have never done a trade-in before, but Valley Nissan made it super easy. Kelley Ashby contacted me about my trad-in offer and encouraged me to still come by and talk to them about a trade in even with my negative equity and average credit. When I arrived, everyone was super friendly and they were immediately ready to get the process started so I wasn't left waiting and wasting my time. After getting there at 7 p.m. on a Monday and not walking out till a little after 9 p.m. I walked out the lot with a brand new car and ended up getting an AMAZING interest rate and only having to pay about $150 more a month even with my credit score and negative equity. Harold and Lesley both stayed with me until after 9 p.m. to make sure that I could drive my new car home that same night. I also want to give Chris Pannell a big shout out for working to get my interest rate so low and never giving up! Whenever I was finalizing the paperwork and was asked questions about whether I wanted an extended warranty, I expected Lesley to try and do his best to sell me whatever add-on he could. I already knew that I didn't need it at the time nor want it, but it was very refreshing to hear Lesley actually recommend to me that he wouldn't do the extra warranty since I don't have a long commute and don't put as many miles on a car as a typical daily driver does. That is the first time I have EVER heard someone be truly honest at a dealership. Harold was also very honest and told me about the features of the car that I actually cared about rather than just listing everything off from a list and he made the test drive experience very fun. He also pointed out some things that I wouldn't like about the lower trim models as well as some things to keep in mind with the vehicle that I was seriously considering purchasing (no vehicle is perfect after all). Even today nearly a little over a week since I have owned the new car now, Harold is working me and an insurance agent to get me a lower insurance rate. Everyone at Valley Nissan truly does go beyond just the sale and cares about you like a person and not just a number. In short, if you want to skip to the quick part and not read the paragraph above, I would tell anyone that is considering purchasing a new car regardless if you have good credit, bad credit, good equity trade in, or even negative equity trade in to go see Valley Nissan, they will work with you no matter the time or day. They are honestly the first truly transparent dealership I have been too that is honest and wants to help you get the vehicle you want while making it fun and easy. If you are waiting to consider getting a car or are worried about your credit like I was, just go pay them a visit! Even if you don't get something, they will still make sure you have a fun and honest experience. Thanks Valley Nissan as well as Lesley, Chris, Kelley, and Harold! More

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Patience Is a Virtue. Kelly never gave up on trying to help. When I thought it was impossible for me to aquire a vehicle with my credit...Today I am driving a 2015 Toyota C Kelly never gave up on trying to help. When I thought it was impossible for me to aquire a vehicle with my credit...Today I am driving a 2015 Toyota Camry! Thanks Kelly. More

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Fantastic experience! The staff was beyond helpful in making sure that we got the vehicle we wanted for the best price possible. They were patient and thorough in answerin The staff was beyond helpful in making sure that we got the vehicle we wanted for the best price possible. They were patient and thorough in answering all of our questions and never made us feel any pressure to buy. Kelly and Adam in particular know A LOT about Nissan and the vehicles and made sure we were completely satisfied with the vehicle we chose. More

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Is very pleasant and the people were very helpful I was very pleased with the way that they tried to help me and keep me on my budget for the car that I wanted, and they were very friendly. I was very pleased with the way that they tried to help me and keep me on my budget for the car that I wanted, and they were very friendly. More

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Excellent service excellent and friendly staff Very helpful! All my needs were met. I was very satisfied with my experience and am happy with my purchase! Thanks Valley Nissan for your excellent se Very helpful! All my needs were met. I was very satisfied with my experience and am happy with my purchase! Thanks Valley Nissan for your excellent service and amazing staff! More

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Happy customer Just bought a 2016 Nissan Versa and everyone was so nice and helpful. Great experience would definitely recommend this wonderful dealership to anyone Just bought a 2016 Nissan Versa and everyone was so nice and helpful. Great experience would definitely recommend this wonderful dealership to anyone looking for a vehicle More

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