Kellen DeVoogd

Best Car Buying Experience of My Life They did t waste my time with talking about cars they knew I couldn’t afford. They asked what I was looking for and I told them. I indicated how much They did t waste my time with talking about cars they knew I couldn’t afford. They asked what I was looking for and I told them. I indicated how much I wanted to pay and what I could offer down. It took some time for the financier and salesman to get a deal going, but they never once came out and asked to barter or negotiate. They knew the goal and though it took some time they kept at it until they were able to get me the payment I could afford. They looked into every avenue first. They didn’t keep trying to talk me into paying more, so when they finally came out and said, this is the best we can do, and it was only $13 more a month then I asked them for, I agreed. I knew they’d done their best and I left in a brand new Kona, the closest to “baseline” model they had and yet outside of leather seats, came with every bell and whistle I wanted. Best part, my insurance only when up $38 thanks to all the included safety features! More

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Very Comfortable with their own dishonesty Ken Garff Hyundai Southtowne is very comfortable with their own dishonesty, which should be very concerning to anyone thinking of purchasing a vehicle Ken Garff Hyundai Southtowne is very comfortable with their own dishonesty, which should be very concerning to anyone thinking of purchasing a vehicle from them. My wife and I went to Ken Garff Hyundai Southtowne to look at trading in one of vehicles on a new Hyundai hybrid. The salesperson with whom we dealt was pleasant and knowledgeable; once the deal involved one of the "Sales Managers" the situation began to remind me of dealing with a sleazy side street used car dealer. Our time was wasted with "well this is really the best we can do," and "you shouldn't bother going to get a quote on the value of your trade elsewhere, because, we know how the other dealers operate and they are just trying to make money". Then, just like you would expect out of a sleazy side street used car dealer, once we left, they started offering market value on our trade. This on its own is fine, they are sleazy, and they act like it; for me to leave a bad review on that alone would be like being angry at a bee for having a stinger. It was over the next few days that Ken Garff Hyundai Southtowne's willingness to disregard honor and integrity really began to show. After the "Sales Manager" (apparently from his you tube video he is the sales manager of sales managers at that dealership) emailed me about my experience, I replied with how we felt about being treated like naive school children by his staff. He didn’t have the internal fortitude to email me back himslef, but I did start receiving text messages from his staff stating "Oh, it looks like I missed a call from you this morning". This was obviously an attempt for the "Sales Manager" to make someone else solve his problem....which is fine.....some people are simply weak....hopefully he owns it. My main concern with his resolution tactic is that at its heart, it is a lie.... Even if I had pocket dialed the dealership it would show up in my call log....which it does not, however, if Ken Garff would like to respond to this message with the time at which I contacted them I would be happy to listen. Be warned, if Ken Garff Hyundai Southtowne is comfortable with dishonesty, then, they are comfortable with dishonesty. For those of you out there who like the car buying experience to be a battle with a dishonest foe, or an interrogation with a liar....then you will love your experience there. However, if you are counting on Ken Garff Hyundai Southtowne to provide you with honest answers and numbers, I would suggest you make sure to be well researched and take multiple days to review the information they tell you. A liar will always be a liar, and you can count on them to do only one thing.....to lie for their own benefit. More

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Great buying experience! Kellen was extremely professional and it was a pleasure to work with him. We appreciated the timeliness and prompt process. It was refreshing to wor Kellen was extremely professional and it was a pleasure to work with him. We appreciated the timeliness and prompt process. It was refreshing to work with only one person and have someone listen to our needs. More

by bspreator Verified Customer Verified Customer

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Great Job! I love my car and this dealership!!! I appreciate the way everyone there has helped me get the financing and make me feel so good about the purchase! I love my car and this dealership!!! I appreciate the way everyone there has helped me get the financing and make me feel so good about the purchase! Thank you Thank you! More

by chrisstrong11 Verified Customer Verified Customer

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Review Nice work. Did a good job showing the features of the different cars and options. Thanks for all of your help. We really like our new car. Nice work. Did a good job showing the features of the different cars and options. Thanks for all of your help. We really like our new car. More

by brian@babcockscott.com Verified Customer Verified Customer

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Happy with my Car Kellen did a great job selling us our car. He was kind and not pushy, but very helpful. The process of purchasing the car was very quick and all of th Kellen did a great job selling us our car. He was kind and not pushy, but very helpful. The process of purchasing the car was very quick and all of the staff was very transparent and informative as we made our car buying decisions. More

by brad_forsyth Verified Customer Verified Customer

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sales review Kellen was very knowledgeable and such a bubbly happy personality. You can just tell he loves life! He wasn't pushy and he sent me everything i asked Kellen was very knowledgeable and such a bubbly happy personality. You can just tell he loves life! He wasn't pushy and he sent me everything i asked for in a timely manner. We are very happy with our car. We comparison shopped and their price was the best! More

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Quick, helpful, and efficient! I came in looking for a vehicle that is suitable for my growing family. Not only did we find something in our price range but, the process from start I came in looking for a vehicle that is suitable for my growing family. Not only did we find something in our price range but, the process from start to finish went smoother than expected. I will definitely be recommending Ken Garff Hyundai to anyone in the market. More

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Great service! Friendly and efficient I really had a great experience at south towne with the buying process. The service department took a lot longer then i expected and Sarah helped make I really had a great experience at south towne with the buying process. The service department took a lot longer then i expected and Sarah helped make things right! Thank you More

by betty.day787 Verified Customer Verified Customer

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Great place to buy a car . Very pleasant atmosphere and wonderful employees who do not pressure you in any part of the sales process. They live up to their advertising slogan. . Very pleasant atmosphere and wonderful employees who do not pressure you in any part of the sales process. They live up to their advertising slogan. More

by savagelabs Verified Customer Verified Customer

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