Keith Sutton

I had to change my appointment date and James was very helpful. Our Seltos was needing a service call and he got me in and out in a very timely manner. Jim Butler Kia has a team of really good people fr helpful. Our Seltos was needing a service call and he got me in and out in a very timely manner. Jim Butler Kia has a team of really good people friendly, good communications and quality service. Sterling! More

by daheinrich Verified Customer Verified Customer

Report | Print

Keith took really good care of me has been my service advisor since 2015 would always recommend him advisor since 2015 would always recommend him More

by lslaughter69 Verified Customer Verified Customer

Report | Print

Easy drop off, i was helped quickly and efficiently and with kindness. Everyone was helpgul with kindness. Everyone was helpgul More

by kelsih16 Verified Customer Verified Customer

Report | Print

Keith‘s very efficient. They are very knowledgeable. He has Helped to explain the issues as they rise. He definitely knows his business. They are very knowledgeable. He has Helped to explain the issues as they rise. He definitely knows his business. More

by stanmans Verified Customer Verified Customer

Report | Print

I worked with Jonathan & Keith on this complaint regarding the trim being denied is absolutely unacceptable. I sent a message to Jonathan 2 days ago and no response back! After speaking with other d regarding the trim being denied is absolutely unacceptable. I sent a message to Jonathan 2 days ago and no response back! After speaking with other dealerships I have been told that since I still have an active basic warranty and with the trim being a manufactured defect that the dealership is responsible for taking care of situation. If Kia corporate continues to deny it, then it's up to the dealership (Jim Butler) to rectify the situation. This is just wrong on all levels! I need to speak with the general manager or someone that can approve my claim. No terms of service have been provided to deny my claim, only an entity (Bob DPSM) who just says it's denied. That's not a valid reason to deny anything. You've fixed all the recalls that KIA put out on my car, but now you won't accept a KIA defect. What is the difference? I'm just so upset that I'm having to go through this amount of work for a warranty that hasn't amounted to anything except wanting to tell everyone how you (Jim Butler) conducts business. Regards -Peggi McCartney More

by pmccartney50 Verified Customer Verified Customer

Report | Print

Charging a credit card fee is ridiculous. Also asked them to look at problem with automatic window, they said they were too busy. Won’t be back unless I have a recall Also asked them to look at problem with automatic window, they said they were too busy. Won’t be back unless I have a recall More

by Tpm Verified Customer Verified Customer

Report | Print

Great customer service. The facility is extremely clean. Free coffee and water is a nice touch. The facility is extremely clean. Free coffee and water is a nice touch. More

by e_dehner Verified Customer Verified Customer

Report | Print

Good dealership. . this was my 3rd vehicle that was purchased from Jim Butler.. however, the last car I purchased from Jim Butler, there were a few things wrong with a . this was my 3rd vehicle that was purchased from Jim Butler.. however, the last car I purchased from Jim Butler, there were a few things wrong with a car that were never disclose to me at the time of sale.. that was pretty upsetting. Pretty sure it was the salesman. I took the car back a day later and explain to the sales guy.What was wrong with the car, And he told me they were NEVER going to do anything about it.. He just sold it that way without saying a word to me. That won't determine my going back to Jim Butler because the other sales went fine. More

by livisagra717 Verified Customer Verified Customer

Report | Print

Loved this dealer ship. Keith was great to work with. I will be back to buy a 2nd car. Keith was great to work with. I will be back to buy a 2nd car. More

by Daniel@piertech.com Verified Customer Verified Customer

Report | Print

James was very proactive and communicated very effectively the ongoing work while the car was there. Exceptional service from him. effectively the ongoing work while the car was there. Exceptional service from him. More

by calandraca82 Verified Customer Verified Customer

Report | Print