Keith Kowalcyzk | Page 4

I have been a HIGHLY satisfied customer of McGrath Nissan in Elgin since 1991. I have owned Nissans since 1976. I purchased a 1993 Nissan Maxima from Scott McGrath in 1995, trading in my 1986 Nissan Stanza w in Elgin since 1991. I have owned Nissans since 1976. I purchased a 1993 Nissan Maxima from Scott McGrath in 1995, trading in my 1986 Nissan Stanza with 138,000 miles on it. The service managers, Reuben and Cynthia, and "my" mechanic, Joe Schock, have always accommodated my schedule to service my cars. My 17 year old car-with over 300,000 miles-was kept running in excellent condition by this service team. Unfortunately, it was totaled in an accident in September, 2010. Unbelievably, this followed my 2000 Maxima-with over 180,000 miles-being totaled in an accident in August, 2010. Both rear-end collisions; fortunately I walked away from both without injury. Dan Self (Body Shop Mgr) dealt with both collisions and expedited all paperwork with my insurance company in an efficient manner. Needless to say, I was immediately rendered without a car. I called Scott McGrath and asked him to help me find a used Nissan Maxima as a replacement. He contacted Steve Stanley (General Manager). Within 2 hours, Steve contacted me to ask what kind of car I would need, including price limit and accessories. Since I walked away from 2 major car accidents within a 2 week period, I was set on another Maxima. The following day, Steve called me with 3 cars that fit my needs and budget. A rental car was arranged until we completed a purchase. Keith Kowalczyk (Sales Manager) explained extended warranties to us and completed the paperwork. Reuben,Cynthia, and Joe were sincere in their concern for my welfare when they heard my second car (1993 Maxima) - "MAXINE" as it was referred to- was brought in and totalled. I have always felt "special" and "like family" whenever I have come to McGrath Nissan. During this recent experience, my husband commented on how "wonderfully" McGrath Nissan took care of me and my cars-from service to sales. He was most impressed with their professional, respectful manner and commitment to customer satisfaction. We are definitely going to continue our service with McGrath Nissan (Elgin) in the future. Additionally, we are very happy with our "new" 2006 Nissan Maxima and hope to see it reach over 300,000 miles too!!! More

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