Keith King

I was not happy with getting my oil change has an appointment at 10:00 it took 3, hours A lady there had no appointment and she left before me. What was the appointment for. appointment at 10:00 it took 3, hours A lady there had no appointment and she left before me. What was the appointment for. More

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Excellent service was delivered by Bob Hook. The staff were friendly and answered any questions I had. The staff were friendly and answered any questions I had. More

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Took new car into dealer for warranty work. Was there for a week. Checked on it and was told it would be at least another week to two weeks. Advisor said we could pick it up, and did. He said h Was there for a week. Checked on it and was told it would be at least another week to two weeks. Advisor said we could pick it up, and did. He said he would keep us "in line" and call us when they could get to it. This is absolutely terrible service. I have purchased two (2) vehicles from this dealer in the last 18 mos. Have had terrible experience in two out of three service calls. Will go somewhere else in the future. More

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I would never go back. I have never met a person who was more rude. We pulled up to the service bay because we made an online appointment. Then we were told everyone was I have never met a person who was more rude. We pulled up to the service bay because we made an online appointment. Then we were told everyone was at lunch and it didn't matter that we had made an appointment. Then we were told they wouldn't look at our car for several hours. Then we were told it would be 3 days before it would be fixed, if they did look at it. We left there and went straight down the road to another place that looked at the car and fixed it in just a couple of hours. The person who came to our car was deplorable. More

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the employees do what they say they will do at a fair price they give. price they give. More

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I have a 2016 Chevy Equinox and a Zurich Service Warranty that I bought from Bob Hook Dealership in 2019, mileage is 47485. The vehicle developed a leak from the sun roof when it rains. Water will pool under that I bought from Bob Hook Dealership in 2019, mileage is 47485. The vehicle developed a leak from the sun roof when it rains. Water will pool under the glove compartment in the floor well when it rains. I took the car in to Bob Hook for repairs and on 08/18/2022 service person Keith King said the leak was repaired. Zurich service warranty paid $884.23 and I paid $126.50. Two days later it rained and this time the sun roof was leaking under the steering wheel in the floor well. I took the vehicle back in to Bob Hook. On 08/29/2022 Keith King in the service dept. said the second leak was fixed. Keith explained to me there would be no charge because the second leak was their(Bob Hook's) fault due to some adjustment to the sun roof frame/cage that was not done correctly when fixing the first leak. Today's date is 09/05/2022 and the leaks(now two leaks) are still happening. On 09/06/2022 I will be calling Bob Hook about the leaks not being fixed. Is there some way you can contact Bob Hook and insist he fix the leaks. Thank you. More

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Excellent service. The staff at bob hook is top notch. I will always bring my vehicles there The staff at bob hook is top notch. I will always bring my vehicles there More

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Great people, very helpful, and big selection of cars to pick from, would recommend to anyone! pick from, would recommend to anyone! More

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We have been dealing with Matt Cooper for a few years now, and would highly recommend him for a great experience! He goes above and beyond to make sure that you are happy and get the vehicle you desire! now, and would highly recommend him for a great experience! He goes above and beyond to make sure that you are happy and get the vehicle you desire! Bob Hook has always provided a great environment to purchase any of your vehicle needs! More

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Great service department ! Got my vehicle in quick and kept me Updated. I love the free shuttle service to work and they even pick me up kept me Updated. I love the free shuttle service to work and they even pick me up More

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