Keith Harper

Good Morning Jamie - You sent a "letter" of interest in my 2019 Stelvio. I'll begin by refreshing for you my experience at your dealership. I was charged all possible fees allowed by law at of interest in my 2019 Stelvio. I'll begin by refreshing for you my experience at your dealership. I was charged all possible fees allowed by law at settlement even though I paid cash. You screwed me out of at least $200 there. Second, when I picked up my car at delivery the check engine light was on - a "certified" car. They reset the light & I knew xxxx well it would come on again. So it did, and you picked up my car and delivered it "fixed". For months after, the light came on for a misfire. I ultimately fixed it myself by replacing the #2 spark plug - a repair clearly above your service departments ability. I haven't seen the light since! After you tried to fix the light I noticed a rattling noise from the engine compartment. The cosmetic engine cover was left lose and I also repaired that. Next, from delivery, my car would not start after sitting for a few days. I suffered with this for almost a year before replacing the battery with a top brand - another $200+ expense you screwed me for. Vey recently I received a solicitation from another Alfa store which included a Carfax report. Much to my surprise, my "certified car" had extensive front end repairs, including a new engine timing cover, radiator, recharged A/C system among other repairs DONE MY YOUR DEALERSHIP. Curiously, I was provided a Carfax report by you at the time of my purchase (which I retained) and which suspiciously doesn't list these repairs DONE BY YOUR DEAELRSHIP. Finally, when I asked to meet you when I picked up my car you confirmed with me that I would be having my service work there. I almost fell over because I had told the salesman specifically that I avoid anyone else touching my vehicles if I can help it. So, not only do you lie and deceive your customers, your salesman lied TO YOU about my service intentions. So to finalize - when do you think I'll be setting foot in your xxxxxxx dealership again? NEVER! More

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The service department is very friendly and knowledgeable. They are very accommodating to my needs when it comes to appointments. knowledgeable. They are very accommodating to my needs when it comes to appointments. More

by Vtalotta Verified Customer Verified Customer

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This is the best Maserati dealership I have been to. Top notch service. They returned my car to me driving like it rolled off the assembly line. Top notch service. They returned my car to me driving like it rolled off the assembly line. More

by TFAVINGER Verified Customer Verified Customer

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I purchased my vehicle from this dealership. I take my car their for all my service needs. I take my car their for all my service needs. More

by MIKE-BISHOP Verified Customer Verified Customer

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They just go above and beyond. Everyone is courteous and informative. Absolute professionals. A question is not left unanswered, and they follow through as they project in discussi Everyone is courteous and informative. Absolute professionals. A question is not left unanswered, and they follow through as they project in discussions. Nothing is a problem to them. More

by BENEJOY1 Verified Customer Verified Customer

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Excellent staff and customer service. Great experience. We always take our car to the dealer. Great experience. We always take our car to the dealer. More

by NadineNYC Verified Customer Verified Customer

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Tim was great. Treated my wife like first class and was extremely respectful. We are very happy with the ease in getting this deal done fro hours away Treated my wife like first class and was extremely respectful. We are very happy with the ease in getting this deal done fro hours away More

by CJROSENGRANT73 Verified Customer Verified Customer

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Awesome service. I’ve used two other dealerships and this is now my car’s home. Friendly and efficient ! Marc McFaul I’ve used two other dealerships and this is now my car’s home. Friendly and efficient ! Marc McFaul More

by M McFaul Verified Customer Verified Customer

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The staff are amazing! They worked diligently to resolve my concerns. I was very pleased with the results. I highly recommend Maserati of Wilmington Pike! They worked diligently to resolve my concerns. I was very pleased with the results. I highly recommend Maserati of Wilmington Pike! More

by AJ Verified Customer Verified Customer

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I would rate them 10 Stars everyday very professional courteous and easy to talk to courteous and easy to talk to More

by imjustaman8 Verified Customer Verified Customer

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