
I am here to help with any car related situation. Please feel free to contact me on my direct line (206) 440-2322.
Read moreDealership Experience
1 yr, 10 mos
Industry Experience
9 yrs, 8 mos
Specialties & Trainings
Hyundai Certified Expert Service Advisor
15 Reviews
Write a Review15 Reviews of Keith Fernando
March 18, 2025
Not surprisingly I never heard back from “Derek” at Hyundai when I posted the bad review. I made a device appointment and they kept my car for two days and still couldn’t figure out the issue because t Hyundai when I posted the bad review. I made a device appointment and they kept my car for two days and still couldn’t figure out the issue because they couldn’t recreate the 12v dying. After 2 weeks, the 12v again died, so I had my car towed to Hyundai yesterday and they can’t even diagnose it until later this week because they’re busy and I didn’t have a service appointment 🤦🏻♀️ wretched place. Stay away from them!!!!! More
Other Employees Tagged: Marco D.
March 17, 2025
It was 7:45 Monday morning, so I expected to be greeted by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so ni by a grumpy sleepy service dept guy, but instead: Keith Fernando, service guy extraordinaire. Why extraordinaire? First, Monday morning. He was so nice! and so efficient! and so NOT monday morning! Second: he explained what they were going to do and why and I realize he was probably supposed to do that, but he was so pleasant about it, it really was great. And third: he called like he said he would and let me know when it was ready--may seem like a normal thing but in my experience it is not all that standard, so I appreciated it. Everyone there was in a seemingly good mood--so helpful on a Monday morning. More
Other Employees Tagged: I don't know the tech's name but he was pleasant as well--very congenial!
March 03, 2025
Available parts on site. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. Sale person was very concerned on my issues. I’ll always go back to Hyundai for service. More
Other Employees Tagged: Marco D., Ana Alvarez
March 02, 2025
thanks for the great service! was ready on time, and friendly staff, and prompt communication. was ready on time, and friendly staff, and prompt communication. More
Other Employees Tagged: Marco D., Ana Alvarez
February 22, 2025
We've enjoyed Hyundai of seattle for more than 10 years. Quality service and workmanship and their professional and friendly staff keep us returning! Quality service and workmanship and their professional and friendly staff keep us returning! More
Other Employees Tagged: Marco D., Ana Alvarez
February 16, 2025
We've been going to your facility for more than 10 years and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith a and the quality of service has always been good. However, we didn't think things could get better, but it did, this time around. Thank you Keith and crew!!! More
Other Employees Tagged: Marco D., Ana Alvarez
February 12, 2025
Keith in the service department handled the recall service and two other complaints professionally and completely. He maintained communication as we waited and helped through the process. The techni service and two other complaints professionally and completely. He maintained communication as we waited and helped through the process. The technician Josh worked with my husband to educate us on a software issue. All in all things worked out well. More
February 03, 2025
The lack of communication is totally unacceptable. I called the service department 12 times and no one answered the phone. I eventually called the manager Derek and Derek said he would find out about I called the service department 12 times and no one answered the phone. I eventually called the manager Derek and Derek said he would find out about my car and call me back and he didn’t More
Other Employees Tagged: Derek the Manager gets a 1 star

