Keith Deschane

I’m leaving this review after making repeated attempts to resolve concerns directly with dealership management. My fiancé and I traveled nearly 7 hours to purchase a used vehicle from Lithia Toyota of Billi resolve concerns directly with dealership management. My fiancé and I traveled nearly 7 hours to purchase a used vehicle from Lithia Toyota of Billings. While the vehicle itself was acceptable, the post-sale experience and handling of basic questions left a very negative impression. We were charged for aftermarket products (Permaplate and Pulse) that were presented as non-negotiable. After the purchase, I made multiple requests for written documentation and clarification regarding these items — specifically what protections or limitations applied to our vehicle. Rather than receiving direct answers, I was repeatedly told to call and redirected away from providing information in writing. When I continued asking for straightforward documentation, responses became minimal and ultimately stopped. Asking for clear records regarding charges added to a purchase should not be this difficult. The lack of transparency and communication from management was extremely frustrating. Based on this experience, we will not return for future business. More

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Robert Muir, Kristen Paulson & Keith DuShane are extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them to our friends. Their service is excellent and our Toyota’s seem to last forever! More

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Stay away if you are in the market for a used or new vehicle & since you wont buy you wont have to worry about financing because they will steal you blind. Many reputable dealerships that you could give vehicle & since you wont buy you wont have to worry about financing because they will steal you blind. Many reputable dealerships that you could give your business to instead. Lithia has stockholders to answer to so they will squeeze every penny from you. More

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DEPENDABLE Purchasing the vehicle was very quick and simple. Paperwork was all in order at time of sale so it made it very quick and uncomplicated. Purchasing the vehicle was very quick and simple. Paperwork was all in order at time of sale so it made it very quick and uncomplicated. More

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Super professional, excellent service, highly recommended. We were treated with excellence. Super friendly, super professional, everyone we talked to was polite and helpful. No pressure, no crazy tactics, j We were treated with excellence. Super friendly, super professional, everyone we talked to was polite and helpful. No pressure, no crazy tactics, just a bunch of knowledgeable and helpful people getting together to help us find the right car to buy. Ask for Kristen, she was an awesome sales person. More

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Awesome dealership Awesome dealership! Great to work with and when you have an issue they go out of their way to fix it!!! I am very satisfied with Lithia Toyota! Awesome dealership! Great to work with and when you have an issue they go out of their way to fix it!!! I am very satisfied with Lithia Toyota! More

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Great! Bought 3 cars from Lithia Toyota so far!! Great to work with and took care of any problems we had with buying the new car!! Bought 3 cars from Lithia Toyota so far!! Great to work with and took care of any problems we had with buying the new car!! More

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Excellent!! In Every Way. We purchased a 2009 Avalon thru Jerry McKeen. Jerry was extremely helpful in every way - cordial, honest, knowledgeable, polite, personable and enjoy We purchased a 2009 Avalon thru Jerry McKeen. Jerry was extremely helpful in every way - cordial, honest, knowledgeable, polite, personable and enjoyable. The model was exactly what we were looking for, and it came from Missoula - perfect timing. Keith Deshane also participated in our purchase. Tristan Tiller was very helpful with his explanations of the paper work required. I highly recommend Jerry and his dealership to everyone. We are two very happy customers. More

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A fresh change! I needed to replace my old pickup, but couldn't afford new. Jerry was very helpful in showing me inventory, and we quickly decided to drive the Nissan I needed to replace my old pickup, but couldn't afford new. Jerry was very helpful in showing me inventory, and we quickly decided to drive the Nissan Frontier I eventually purchased. Jerry is very professional & not pushy. The experience was not what I've had at other lots in town. The closing with Mike was casual and not pushy at all. Keith was kind enough to pen a letter my insurance required for vehicle info. A subsequent AC issue was promptly & courteously resolved. I love the truck! This dealership is a great place to shop. Go see Jerry (& the others) and relax! We've also bought 2 new Toyotas here! More

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Professional, friendly and helpful The 140 mile drive from our residence to Billings to work with Lithia was well worth it. The entire experience of purchasing a RAV4 Hybrid was very p The 140 mile drive from our residence to Billings to work with Lithia was well worth it. The entire experience of purchasing a RAV4 Hybrid was very positive – from the initial meeting with General Manager Keith Deschane, paperwork with Finance Manager Jhevon McMillan to an extensive session learning vital details of the new vehicle operation with Sales Professional Greg Gustafson. All were knowledgeable, friendly and sensitive to our needs with NO pressure to “move us on and out.” We would enthusiastically recommend doing business at Lithia Toyota of Billings. More

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