Keith Baker | Page 15

Very responsive, easy to work with. Have completed 2 purchases through them and plan on returning for a third in the near future. The finance department is great and refreshing compared Have completed 2 purchases through them and plan on returning for a third in the near future. The finance department is great and refreshing compared to other experiences we've had at other dealerships. More

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Keith Baker was outstanding to work with on my purchase of a 2021 Sierra Denali. He worked with me for a few months on helping me figure out options to get out of my Hyundai lease early and get my dream tr of a 2021 Sierra Denali. He worked with me for a few months on helping me figure out options to get out of my Hyundai lease early and get my dream truck. Keith was always very patient with my many questions and always got me the answers I needed throughout the process. Shynelle was very helpful as well, assisting Keith when he was off or is he was busy and could not respond right away. On the day I signed, he had all of the paperwork ready to go for our scheduled appointment and I was done with that and the finance department in no time. Very easy and smooth transaction. Keith also took the time to show me all the of features and functions on the truck before I left. I am very impressed with how smoothly things went at Ed Martin GMC. Would definitely recommend Keith and the dealership! More

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This was our 5th time at Ed Martin Buick GMC since 2012 to purchase or lease a new vehicle. Each time we were treated courteously by knowledgeable helpful staff. Never rushed or pressured to choose a vehi to purchase or lease a new vehicle. Each time we were treated courteously by knowledgeable helpful staff. Never rushed or pressured to choose a vehicle other than what we wanted. Prices always reasonable. Selection was always good except for the pandemic. More

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From arriving on the lot to walking out the doors, customer service was excellent and friendly. They were very attentive and met all our expectations. customer service was excellent and friendly. They were very attentive and met all our expectations. More

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Everyone I dealt with was friendly, helpful, knowledgeable,patient. Keith Baker is a rock star. He was tireless working thru the whole process. LM knowledgeable,patient. Keith Baker is a rock star. He was tireless working thru the whole process. LM More

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The service was excellent and flawless. Keith Baker did an outstanding job! I will definitely recommend Keith to my friends and family. an outstanding job! I will definitely recommend Keith to my friends and family. More

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Great establishment! Keith was such a kind patient salesman’s who knows his stuff! Jerod and Tyler were also very helpful and made getting a new car so easy. Highly recommend this place!! salesman’s who knows his stuff! Jerod and Tyler were also very helpful and made getting a new car so easy. Highly recommend this place!! More

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Found a truck online, went to look at it, found it to be in good condition and did the paperwork to buy it. This process went well. It was downhill after that. I start making the drive out, I get a call say in good condition and did the paperwork to buy it. This process went well. It was downhill after that. I start making the drive out, I get a call saying that while it was in service they knocked the mirror off. Which they replaced, but with a manual one instead of the powered type it was suppose to be. Luckily I caught it before I left. When I went to pick it up, the front right tire was also low on air. Was told they just didn’t fill it to the right amount. That was not a truthful answer because it’s still leaking through the valve stem and only stays full for a couple days. Since I live out of state, a made the trip back in the truck to my home and upon arrival, noticed oil sprayed all under the truck, clear to the rear axle. Upon further investigation, found oil leaking around the area where the front engine seal should be. Looking at the amount of oil on my driveway and under the truck, I checked the oil level, and found it to be much higher than it should be, about 1.5 times what should be in it. Not sure what it started out at when I picked up the truck since it looks like a lot leaked out. Was basically told I’m on my own for taking care of the repair and getting the seal fixed, even though they overfilled it which probably increased the pressure blowing out the seal. I took a bunch of photos under the truck before I bought it, and no oil leak can be seen, but the service manager told me they found the seal leak during the inspection of the truck and decided not to fix it. And even if it was you would think they would say something to you if you were buying the truck. I am positive it wasn’t leaking before and have the before and after photos to support that claim. I’m not sure if it’s worth pushing further to get remedied since the dealer is just going to be dishonest anyhow. I would not trust the service department and if you choose to go to this dealer, know that after the deal is done, they don’t really care for the customer service. More

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He sold me a new GMC Sierra, but he never once mentioned it's a 4 cylinder. Every nice and cordial behavior went out the door when I came home and found out I have been lied to. Great way to treat a brand it's a 4 cylinder. Every nice and cordial behavior went out the door when I came home and found out I have been lied to. Great way to treat a brand new client. There is nothing wrong with informing a client and not keeping them in the dark. Extremely disappointed. More

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Wonderful buying experience for 2021 Yukon Denali. Keith Baker was knowledgeable and very helpful. All purchase and trade details were as outlined. Vehicle was ready for pickup as promised. Baker was knowledgeable and very helpful. All purchase and trade details were as outlined. Vehicle was ready for pickup as promised. More

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