Keeyoung Moon

Listen first, soft spoken, nice person, informative time by time about job. After work is complete informed me. You need such type of person in staff. by time about job. After work is complete informed me. You need such type of person in staff. More

by SAWHNEYOM Verified Customer Verified Customer

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Hi //chad, I have some problem in the navigation display . Every now and then the screen is frozen and I am not able to view the map notr able to set top the option or change the view. I was not able to get . Every now and then the screen is frozen and I am not able to view the map notr able to set top the option or change the view. I was not able to get any help from the staff who did service my vehicle. Can you give me an appointment to meet with one of the tech specialist to see the problem and have it fixed. thanks Joseph More

by PRABHU0114 Verified Customer Verified Customer

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Very professional and helpful. Keep up the good work. they offered me a load it right away, which was very helpful for me Keep up the good work. they offered me a load it right away, which was very helpful for me More

by RC2400 Verified Customer Verified Customer

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Your staff gave us exceptional customer service and we appreciated that’s the reason we have become ACURA customers for the last 7 to 8 years. appreciated that’s the reason we have become ACURA customers for the last 7 to 8 years. More

by DAVIDB7533 Verified Customer Verified Customer

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As usual always great service and care ! ! Can not compare with other dealers , always make customer happy !! I really appreciate it. ! Can not compare with other dealers , always make customer happy !! I really appreciate it. More

by nicht-weinen1 Verified Customer Verified Customer

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I have been dealing with Rallye Acura for about 20 yrs. 5 star all the way. Danny Parc and GMJoe deserve great accolades. Great team 5 star all the way. Danny Parc and GMJoe deserve great accolades. Great team More

by SBP4270 Verified Customer Verified Customer

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The recall repair on my Acura Integra couldn't be performed because the "parts were not in stock." Yet the Acura dealership in Huntington had the parts in stock and performed the repair without delay performed because the "parts were not in stock." Yet the Acura dealership in Huntington had the parts in stock and performed the repair without delay. More

by Mysterinc Verified Customer Verified Customer

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I always receive excellent service from Ralle Acura. They care about their customers and always follow up. They care about their customers and always follow up. More

by SUSIEJR Verified Customer Verified Customer

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Danny Park has been our first and only stop when leasing or buying an Acura. We have worked with him for many, many years - he is very well versed in vehicle features, always delivers exactly what we wanted or buying an Acura. We have worked with him for many, many years - he is very well versed in vehicle features, always delivers exactly what we wanted, and really sharpens his pencil to give us a fair deal. We look forward to continuing our relationship and are always happy to see him when we service our vehicles. Danny certainly makes us feel like he goes out of his way for us and wants to ensure that we remain thrilled with our purchase. All the staff at Rallye are very invested in customer satisfaction and take great pride in this dealership. More

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There were significant delays in scheduling the car for service and checking the car in on the day of service. The appointment was made 2 months prior because, by their own admission, they don’t have enoug service and checking the car in on the day of service. The appointment was made 2 months prior because, by their own admission, they don’t have enough qualified mechanics to handle the repairs. I waited 40 minutes to speak to the advisor, Mr. Moon, when checking in the car for a process that required only about 8 minutes. (The one good thing about that was that the man who handled giving me the loaner car was highly competent and tried to accommodate me as efficiently as possible.) Mr. Moon assured me that the repair would take at least 6 days and not likely to be completed before the upcoming holiday, citing short staffing as the reason. When I informed him that I would be going out of town in a week and, therefore, unable to return the loaner car until my return. Mr. Moon asked if I would pick my car up and start the process all over again in January. That was completely unacceptable as I had already waited so long to get to this point. Somehow, the car was repaired in under 48 hours. How was this possible when I was told it would be much longer? Why was I given such misleading information? When I picked up the car, it was making a strange noise that it wasn’t making before. (This should have been noticed before releasing it to me.) The car was returned to investigate the noise and I was advised that an extensive, expensive job, unrelated to the original problem, was needed to repair it when it really wasn’t needed. A very competent, honest local mechanic performed the repair for 1/6 the cost that the dealer quoted. It appears that the original problem was repaired properly but overall, the experience was quite stressful. Good service should be provided for all customers but it is worth noting that, as a family, we have owned 7 Acuras in the last 20 years. We are happy with the cars but are becoming increasingly disappointed by the service rendered at the Rallye dealership. More

by VCJD3 Verified Customer Verified Customer

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