Keane Chamberlain

I recently purchased a Honda Pilot from Heritage Honda in Parkville, MD, and had a great experience working with Keane. From the start, he was friendly, attentive, and very easy to talk to. He worked with me Parkville, MD, and had a great experience working with Keane. From the start, he was friendly, attentive, and very easy to talk to. He worked with me every step of the way to make sure I got where I needed to be and made the whole process smooth and stress-free. I normally don’t leave reviews, but what really stood out was that Keane followed up with me a week later just to see how I was doing with the vehicle. That level of customer service really meant a lot. Highly recommend asking for Keane if you’re shopping at Heritage Honda. More

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My husband and I had a great experience purchasing our new car with Keane at Heritage Honda Parkville. Keane was very knowledgeable, professional, and made the entire process stress-free from start to fin new car with Keane at Heritage Honda Parkville. Keane was very knowledgeable, professional, and made the entire process stress-free from start to finish. He took the time to answer our questions and made sure we felt confident with our decision. I highly recommend working with Keane! More

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Erin was amazing from the beginning. We communicated prior to me coming in. She let me know everything I needed to have prepared. During our test drive she asked thoughtful questions tha We communicated prior to me coming in. She let me know everything I needed to have prepared. During our test drive she asked thoughtful questions that helped make decision about the car. This was my first car buying experience and she was patient, knowledgeable about the car all the way through. She was pleasant work with. More

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I can’t say enough about my experience at HH! From the moment I walked in the door the team couldn’t have been more helpful or patient because I spent over 8 hrs there! Erin was amazing from star From the moment I walked in the door the team couldn’t have been more helpful or patient because I spent over 8 hrs there! Erin was amazing from start to finish and Keane and Michael were so incredibly kind and accommodating. This was my first experience at HH in Parkville and I have already told friends and family about my experience there. Purchasing a car is an overwhelming experience but I left feeling confident I made the right decision and couldn’t be more appreciative. More

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Heritage Honda Parkville was able to deliver where others were not. When we arrived at the dealership, Erin Natzke and Keane, the sales manager, had the cars we were interested in pulled up and ready to test were not. When we arrived at the dealership, Erin Natzke and Keane, the sales manager, had the cars we were interested in pulled up and ready to test drive. They were attentive to our needs and even stayed after hours to be sure we got the car we wanted. After a less than stellar experience at another store, Erin and Keane were able to turn everything around and remind us what a great experience is like. Thank you for helping us find our new car! We will be back!! More

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Erin Natzke assisted me in purchasing my Honda CRV Sport and because of her it was truly an enjoyable experience. She went above and beyond to help me get the best price possible. Sincerely, Happy C and because of her it was truly an enjoyable experience. She went above and beyond to help me get the best price possible. Sincerely, Happy Customer! More

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I drove to the parkville location after another location wasn’t a help to me. Johann was flexible with me as I came later than the original time we spoke about but was still eager to assist me. He listened wasn’t a help to me. Johann was flexible with me as I came later than the original time we spoke about but was still eager to assist me. He listened to what I asked for and worked with my price point. I wanted to see this location in person after speaking with sales manger Keane over the phone, as he assured me I’d get a great deal with their team and he wasn’t wrong. Both of them, and my finance gentleman Michael were great to work with. They were thorough but I wasn’t there all day, they even offered to return my enterprise rental for me which was a great convenience to me. The stress of having my last car be a total loss in a collision has been a lot, but I’m happy to say I’m back in another Honda thanks to these guys and at a great rate at that. I will only consider this location for any future needs. Thanks again Johann, it was a pleasure to buy from you and chat in between. More

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Just purchased my 2026 HRV ELX originally came into maybe get something used but decided to go new Chris was amazing & super polite finance guy was wonderful his name was Russ, Keene was great at well all wo get something used but decided to go new Chris was amazing & super polite finance guy was wonderful his name was Russ, Keene was great at well all wonderful & very down to earth & they all try to get you the best deal they can !!& actually listen to your wants & needs !!! More

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Heritage Honda Parkville is ahead of the game with customer service. I had such a wonderful experience here. I knew that I wanted to do business with them before I even got there. I live almost an hou customer service. I had such a wonderful experience here. I knew that I wanted to do business with them before I even got there. I live almost an hour away and my car had died a few days before. I was interested in purchasing a car but they didn’t know whether I would or not. They said we’ll send someone to come and get you. First thing the next morning my ride was outside my door. Keane was very accommodating and pleasant. He walked me in and handed me off to Erin without a wait. She greeted me with a smile and took me out to test drive the car I was interested in. She was very informative and asked all the right questions. She didn’t try to sell me. She simply informed me about the car and its benefits. I decided I wanted to buy. Erin handed me off to Mike in Financing. She helped me explain to Mike what my personal needs were and together we came away with a deal that is still keeping a smile on my face. Erin put the temporary tags on and away I drove with a car that I love. I would recommend these guys to anyone and as a matter of fact, I already have. MileOne Heritage Honda Parkville has restored my faith. Good Customer Service is not dead…It’s alive and well at Heritage Honda Parkville… Thanks Guys. Another satisfied customer More

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Update: As of April 28th, I still do not have my registration to transfer my tags. They mailed it to an out of state address. They do not respond to voicemails, emails, texts, or Honda Corporate inq registration to transfer my tags. They mailed it to an out of state address. They do not respond to voicemails, emails, texts, or Honda Corporate inquiries. They incurred toll charges to my name to deliver the vehicle and refuse to compensate us. They had an IOU for my dash cam and install but they cut the dashcam cables. They couldn't do the install so we had to buy a new cam and get it installed at Best Buy. I had a manager mute himself mid-call claiming an IT issue and they would call me back. They never did. The sales rep ended up being very curt and rude to both me and my husband when we requested updates/ coordination. Literally the worst car buying experience I've ever had and now I'm rethinking Honda in general. Save your time and emotions, go to another dealer. These guys are NOT it. 🥲 Original Review: Heritage was accommodating, informative, and helped us find the right combination that worked best for us! They helped us work out an amazing deal and everyone was kind, courteous, flexible, and patient. Highly recommend for a simple and easy process- especially for Active Duty service members titling a vehicle in another state. We appreciate you! More

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