Kayliana Davis

Gave quote for 16K service at over phone and then charged more than double when picked up. $170 for an oil change and $180 to change out a cabin filter replacement + a $51 “shop charge” to pad an already out more than double when picked up. $170 for an oil change and $180 to change out a cabin filter replacement + a $51 “shop charge” to pad an already outrageous labor rate of $199 per hour. Didn’t even do the 16K mile inspections. The worst was gaslighting my wife about the charges when she picked up the vehicle. We’ll get service elsewhere. Dealership would rather rip someone off for a couple hundred bucks than get repeat business. More

by docusf51 Verified Customer Verified Customer

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Nice waiting area, clean and good snacks. Friendly staff Didn't wait for long, knowledgeable staff Friendly staff Didn't wait for long, knowledgeable staff More

by Ilene.ortiz0212 Verified Customer Verified Customer

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They got my car done sooner than I thought Done ? ? They did a good job ? They did a good job More

by JOHNTW317 Verified Customer Verified Customer

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Quick and to the point They were accommodating and respected my time and have me an assessment of my vehicles condition. respected my time and have me an assessment of my vehicles condition. More

by Larrythedriver6 Verified Customer Verified Customer

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Excellent friendly service. I like the idea of covering driver's seat with plastic to prevent dirt from getting on it. I like the idea of covering driver's seat with plastic to prevent dirt from getting on it. More

by URSULAODONNELL Verified Customer Verified Customer

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Horrible experience,Gary Rome has no idea about car mechanics , just over charging customers for diagnostic tests and never know what's wrong with the car ! mechanics , just over charging customers for diagnostic tests and never know what's wrong with the car ! More

by Mahafizmartin Verified Customer Verified Customer

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Service was excellent. They even offered a ride home while I wait and called me and picked me up when it was done They even offered a ride home while I wait and called me and picked me up when it was done More

by DUNN622 Verified Customer Verified Customer

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Pleasant experience. Quick service. Would recommend to others. One two three four five six seven. Thanks Quick service. Would recommend to others. One two three four five six seven. Thanks More

by NTNORM2 Verified Customer Verified Customer

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This dealership provides professional along with personal attention and care. I am very happy I purchased my vehicle from them. personal attention and care. I am very happy I purchased my vehicle from them. More

by MONICAABDULLAH Verified Customer Verified Customer

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We have regular service completed at Gary Rome Hyundai (where we bought our 2020 Telluride) and last week during that service appointment, we were told the seal around our oil filter housing was failing a (where we bought our 2020 Telluride) and last week during that service appointment, we were told the seal around our oil filter housing was failing after the tech noticed some seepage. We were told this could only be fixed at Gary Rome Kia. We made a separate appointment, drove all the way down to Enfield to drop it off for the day - never received an update call - and called near the end of the day to be told there was no problem, that the 'seepage' seen by the Gary Rome Hyundai tech was actually just grease. We weren't charged anything but this really put a wrench in two days for us for absolutely no reason. More

by ALEXA.FIORITA Verified Customer Verified Customer

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