Kay Frederick

Called about a recall on a sensor Told take 2 days to get parts in to dealership so she scheduled me on 3 rd day. However the sensor part did not come in and she did not call to tell me so had to borrow get parts in to dealership so she scheduled me on 3 rd day. However the sensor part did not come in and she did not call to tell me so had to borrow a car much longer than I should have had she called and told me part did not come More

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Was told to bring car in on Wednesday 29th for a recall on a sensor to passenger seat. However part did not come in but I was not called to reschedule so I had to borrow a car longer from a friend. Also th on a sensor to passenger seat. However part did not come in but I was not called to reschedule so I had to borrow a car longer from a friend. Also they did not replace my seat cover which they may not be allowed to put it back on but would have been appreciated. .Overall was not happy, an older sales man in main building was obnoxious I would have never bought my car from him. Hopefully I will never have to use this place to service my care again. More

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I had an excellent experience at Acura Lehigh Valley. The team was very professional and easy to work with. I didn't feel pressured in any way. I would highly recommend their service. The team was very professional and easy to work with. I didn't feel pressured in any way. I would highly recommend their service. More

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They were Pleasant and professional. They also were very responsive to their customer via email or phone or text. They also were very responsive to their customer via email or phone or text. More

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Excellent service. They were very punctual today and kept me updated on the status of my vehicle. Would highly recommend They were very punctual today and kept me updated on the status of my vehicle. Would highly recommend More

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I’ve been a customer of Lehigh Valley Acura for 12 years. They have been a trusted and great dealership to rely on. I want to give a “Thank You” shoutout to Kay Frederick (sales) and Mark Jungblut (service They have been a trusted and great dealership to rely on. I want to give a “Thank You” shoutout to Kay Frederick (sales) and Mark Jungblut (service) for their attention to details and customer satisfaction. I also want to commend Kay Frederick for a smooth and pleasant buying experience, as I just concluded purchasing my new 2025 Acura MDX Advance. She truly knows her Acura cars. And "Thanks" also goes to Mattew Jones for his guidance in completing my financing needs. Great job to the team. More

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Mary Lou was a delight. Good communicator, explained all aspects of my car's servicing. Good communicator, explained all aspects of my car's servicing. More

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This dealer has always been a pleasure to do business with. My recent purchase was my 5th Acura. They are always professional and I have always been satisfied with service and the quality of the products with. My recent purchase was my 5th Acura. They are always professional and I have always been satisfied with service and the quality of the products. More

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Great place. It was very clean & smelled amazing. Super sanitary. Everyone was nice and very helpful. Highly recommended It was very clean & smelled amazing. Super sanitary. Everyone was nice and very helpful. Highly recommended More

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Everything went smooth. Customer service was perfect. Would definitely recommend coming to this dealer for services or a new vehicle. Customer service was perfect. Would definitely recommend coming to this dealer for services or a new vehicle. More

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