Kaua Pouha

I took my Highlander in for a hybrid system malfunction. Within an hour and a half the car was fixed (low coolant level apparently affected the temperature sensor) and I was on my way to Seattle. Best of Within an hour and a half the car was fixed (low coolant level apparently affected the temperature sensor) and I was on my way to Seattle. Best of all, there was no charge for the service. Orem Toyota, and specifically Kaua went out of their way to help me, and I very much appreciate this. Thank you very much. More

by mark.edgren Verified Customer Verified Customer

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Dealership sold me a car that had a broken part on it. They clipped the bottom bumper back together to make it appear normal. And they refused to replace it. Terrible dealer, terrible service. They clipped the bottom bumper back together to make it appear normal. And they refused to replace it. Terrible dealer, terrible service. More

by rileycamo Verified Customer Verified Customer

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Mostly efficient. Attendants not always attentive. The glass guy saw me first and talked to me. I sat the four 20 minutes and had to get someone's attention. They didn Attendants not always attentive. The glass guy saw me first and talked to me. I sat the four 20 minutes and had to get someone's attention. They didn't even bother to talk to me until then even though I was the only person there. More

by trumpettess1 Verified Customer Verified Customer

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My issue was resolved in a timely fashion. I have confidence in the technicians and mechanics. This is a friendly, professional place. I was charge a fair price for the service that was provid I have confidence in the technicians and mechanics. This is a friendly, professional place. I was charge a fair price for the service that was provided. I will definitely be returning to Orem "brent brown" Toyota Service Department. More

by jblan54 Verified Customer Verified Customer

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Service was done in a timely manner. Another service tech--I don't see his photo on this page and I can't remember his name, was very helpful when Kaua was elsewhere. He patiently explai Another service tech--I don't see his photo on this page and I can't remember his name, was very helpful when Kaua was elsewhere. He patiently explained the suggested services and what was most urgent. Kauau put on my windshield wipers which I decided to get at the last minute. More

by GMB Verified Customer Verified Customer

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I have some questions regarding the diagnosis and test drive. Please give me a call at your convenience. I can be reached at 801-865-9321. drive. Please give me a call at your convenience. I can be reached at 801-865-9321. More

by rlawler4 Verified Customer Verified Customer

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my car is under warranty 2024 rav4 with 4500 miles and i was denied a free oil change and asked to pay $85 was denied a free oil change and asked to pay $85 More

by Alex Verified Customer Verified Customer

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Todo muy excelente recomiendo este lugar por excelencia así no hables el idioma te atiende muy amable así no hables el idioma te atiende muy amable More

by MINOUAP Verified Customer Verified Customer

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Friendly service and genuinely interested in helping keep my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere. my truck well maintained. I dropped a star for the price. The services seem much higher than elsewhere. More

by AATBALL Verified Customer Verified Customer

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I received great service courteous intake from Kaua Pooh. I will return for other scheduled work. I will return for other scheduled work. More

by robertleeaverett Verified Customer Verified Customer

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