Katrin Bassenger

I had been looking for a Mercedes SLK for my wife, across the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, and a good price- I knew it would be a task and take time to find. Finally I found one at Mercedes Of Arcadia, down by Los Angeles, California, which had just come in the market when I found it. I called as soon as i found the listing and spoke with Katrin Bassenger, who ended up being my sales women for the remainder of the sale. We had some difficulty communicating by phone, but once I took a chance and flew there from several states away, Kat was great! The car was a very good deal and the dealership could have sold it out from under me before I got there, but Katrin physically held onto the keys so that would not happen. The day I got there Katrin even told me that she got in an argument with a colleague over giving her the keys, as another local customer was interested in test-driving and likely buying it; but she stood her ground, and also stood by honoring her agreement with me. Katrin was also very nice, and did a great job taking time to explain many of the features of the vehicle before I drove it off the lot that night. All in all, it was a great success and my wife is so happy with the beautiful Mercedes! Thank you Kat for your kindness and warmth, and especially holding the car for me long enough to travel from several states away to come get it! Be blessed! More

Report | Print

Exceptional Experience with Katrin Bassenger at Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me with a warm smile and a wealth of knowledge about the vehicles. Katrin took the time to understand my needs, providing insightful recommendations without any pressure, making the process enjoyable. She also guided me through financing options with transparency and care. I highly recommend Katrin Bassenger for anyone in the market for a luxury vehicle. Thank you for making my car-buying journey so memorable! More

Report | Print

This is our third go-around with Rusnak Mercedes Benz Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. Arcadia. The staff is friendly and the service is impeccable. From sales to service it is always a pleasure visiting Rusnak Mercedes-Benz Arcadia. More

Report | Print

Superb customer service and great selection of vehicles. Sales staff are always willing to show inventory not listed on website. Sales staff are always willing to show inventory not listed on website. More

Report | Print

Thank you Katrin for your sincerity. You found me a great car deal and worked with me all the way through the purchasing process. This was the perfect birthday gift. You found me a great car deal and worked with me all the way through the purchasing process. This was the perfect birthday gift. More

Report | Print

Clean, spacious showroom, convenience location, more car to choose from, good parking lot for customers… to choose from, good parking lot for customers… More

Report | Print

Friendly, highly service oriented, professional, Made buying the car easy and a pleasure. My husband & I had Katrin Bassenger helping us. Her attention to detail & assisting us with finding the right a buying the car easy and a pleasure. My husband & I had Katrin Bassenger helping us. Her attention to detail & assisting us with finding the right auto was great. Very appreciative of all that she did for us. Everyone we met with seemed to just go over & above to help us. Love my new 2025 GLC 300, & so glad I walked in to Rusnak Mercedes in Arcadia. More

Report | Print

This dealership is excellent in every way possible. I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The Genera I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The General Manager is very personable and accommodating. I would return and buy again. More

Report | Print

People are knowledgeable and friendly. Lots of cars to choose from. Katrin was especially helpful Lots of cars to choose from. Katrin was especially helpful More

Report | Print

Katrin Bassenger is who you need to deal with. I was purchasing from out of state, and she went above and beyond to make me comfortable and help make the process very smooth. She was available 24/ I was purchasing from out of state, and she went above and beyond to make me comfortable and help make the process very smooth. She was available 24/7 to chat and answer any questions. Could not have done this without her! More

Report | Print