Katrin Bassenger

I had a bit of a hassle with my previous Mercedes trade-in bill. I reached out to Katrin, my go-to Mercedes expert, and guess what? She was super quick to fix it all up! Thanks a bunch, Katrin! trade-in bill. I reached out to Katrin, my go-to Mercedes expert, and guess what? She was super quick to fix it all up! Thanks a bunch, Katrin! More

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I recently purchased a car from Rusnak Mercedes in Arcadia, and had an excellent experience. Katrin was incredibly helpful and patient, answering all my questions and guiding me through the process. T Arcadia, and had an excellent experience. Katrin was incredibly helpful and patient, answering all my questions and guiding me through the process. They were transparent about pricing and financing options, which made me feel confident in my decision. I appreciated their knowledge and willingness to go the extra mile.Even after purschase was final, she still kept me updated until the vehical was shipped to my door.I highly recommend this dealership to anyone looking for a positive and stress-free car buying experience. More

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Absolutely phenomenal experience thanks to Katrin! I'm based in Dallas, Texas, and Katrin made the entire out-of-state purchase process seamless from start to finish. She communicated clearly and con I'm based in Dallas, Texas, and Katrin made the entire out-of-state purchase process seamless from start to finish. She communicated clearly and consistently, even giving me her personal number to stay in touch, and went above and beyond, coming in on her day off just to help us close the deal. From locking in the vehicle to ensuring timely delivery and walking us through setup, Katrin truly took care of everything. Her dedication, professionalism, and kindness made what could've been a stressful experience into something truly enjoyable. If you're buying from Mercedes-Benz of Arcadia, ask for Katrin, you'll be in the best hands possible. More

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Katrin Bassenger once again demonstrated exceptional expertise. As my third vehicle from Rusnak Arcadia, I consistently derive great satisfaction from purchasing a Mercedes-Benz. Her unwavering patience expertise. As my third vehicle from Rusnak Arcadia, I consistently derive great satisfaction from purchasing a Mercedes-Benz. Her unwavering patience during our test drive of my forthcoming GLC 350e left me astounded by its futuristic features and exceptional quality. She graciously showcased the available future options and features of this remarkable machine. I extend my sincere gratitude to Katrin Bassenger for her invaluable assistance. Her expertise has instilled in me a strong desire to continue patronizing Rusnak Arcadia. More

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Very grateful for your help and assistance in solving my problem. Responsive employee and pleasant person in communication. My recommendation! Katrin thank you very much! problem. Responsive employee and pleasant person in communication. My recommendation! Katrin thank you very much! More

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Everyone was very professional and worked quickly to help us close our purchase. Katrin was very responsive to our needs and communication was very efficient. Even when we experienced an issue afterwards, sh us close our purchase. Katrin was very responsive to our needs and communication was very efficient. Even when we experienced an issue afterwards, she worked quickly to resolve the matter and make it easy for us. Thank you Mercedes of Arcadia! More

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If you’re buying a benz and close to Arcadia go and look for Katrin. She’s knowledgeable, nice and kind, and very helpful. for Katrin. She’s knowledgeable, nice and kind, and very helpful. More

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Kat was extremely helpful with a very complex transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Merc transaction. She was patient, knowledgeable and facilitated multiple departments to assist me on my sale. I look forward to working with Kat and Mercedes of Arcadia in the future. More

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I had been looking for a Mercedes SLK for my wife, across the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, the country for several months. Being that the last ones were made in 2016, the fact that I wanted one with very low mileage in excellent condition, and a good price- I knew it would be a task and take time to find. Finally I found one at Mercedes Of Arcadia, down by Los Angeles, California, which had just come in the market when I found it. I called as soon as i found the listing and spoke with Katrin Bassenger, who ended up being my sales women for the remainder of the sale. We had some difficulty communicating by phone, but once I took a chance and flew there from several states away, Kat was great! The car was a very good deal and the dealership could have sold it out from under me before I got there, but Katrin physically held onto the keys so that would not happen. The day I got there Katrin even told me that she got in an argument with a colleague over giving her the keys, as another local customer was interested in test-driving and likely buying it; but she stood her ground, and also stood by honoring her agreement with me. Katrin was also very nice, and did a great job taking time to explain many of the features of the vehicle before I drove it off the lot that night. All in all, it was a great success and my wife is so happy with the beautiful Mercedes! Thank you Kat for your kindness and warmth, and especially holding the car for me long enough to travel from several states away to come get it! Be blessed! More

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Exceptional Experience with Katrin Bassenger at Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me Mercedes-Benz in Arcadia. I had an outstanding experience purchasing my new Mercedes-Benz with Katrin . From the moment I arrived, she greeted me with a warm smile and a wealth of knowledge about the vehicles. Katrin took the time to understand my needs, providing insightful recommendations without any pressure, making the process enjoyable. She also guided me through financing options with transparency and care. I highly recommend Katrin Bassenger for anyone in the market for a luxury vehicle. Thank you for making my car-buying journey so memorable! More

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